Branch Administrator D - First National Bank

purpose

To manage and control all administration and risk activities for a branch. Ensures compliance to all banking procedures and policies.

responsibilities

• Control and manage the branch cash holdings.
• Control the general ledger and office accounts for the branch.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost-efficiency.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Enable service delivery through implementing systems and processes to improve service by implementing quality systems and metrics for measuring administrative service levels and satisfaction.
• Deal with any customer related enquiries and complaints in a professional manner, as specified in the service standards.
• Translate strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirements.
• Develop and implement business cases for process enhancements and new processes and products within a Business Unit with quantify benefit and process metrics for measuring efficiency of all key business processes.
• End-to-end cash and stock management for branch through a user management (system).
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Manage personal and management development to increase own skills and competencies for the managerial function and future leadership growth opportunities.
• Plan and manage own and direct reports performance

experience and qualifications

• Relevant 3 year industry related degree.
• 4 to 5 years banking experience.