Distribution Support, Bancassurance - Old Mutual

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This Distribution Support role is responsible for coordinating between Old Mutual and Ecobank on all New Business On-Boarding, Claims, Surrender/ Withdrawal and Customer Complaints from Ecobank branches. The role utilizes knowledge of Old Mutual’s policy administration/product/process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through their own efforts and others.


  • This role functions as a subject matter expert in a specific field of policy administration/product/process.
  • Often acts as a point of escalation for matters with a higher level of complexity than those handled by Administration Specialists.



  • Often acts as a consultant with the decision making of operational and or tactical importance (premium collections for new and existing policies, claims administration, customer retention etc).
  • This role functions as a coordinator with all Ecobank branches and shares reports on all new business submissions.
  • This role functions as a coordinator with Ecobank on premium deductions for new and existing businesses.
  • Could act as an expert resource on major projects or could be accountable for the delivery of projects within the Business Unit.
  • This role functions as a coordinator with Ecobank to facilitate the processing of claims, surrender/withdrawals and customer complaints.
  • May act as a coach for Ecobank Specialist Staff on policy administration and Life Insurance in general.
  • Provides a strong support role to the Old Mutual BU Executive.
  • Build key relationships with branch operations teams.
  • Participates in channel distribution support roles at Old Mutual.

Key Result Areas

Client Service Delivery

  • Engages regularly with Ecobank branches to address service-related concerns and to strengthen existing relationships.
  • Takes responsibility for the delivery of superior service to clients



Personal Effectiveness

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Relationship Building

  • Manages relationships with the Ecobank BU and Ecobank branches to improve operational efficiency.

Quality Assurance

  • Performs quality checks on own work
  • Adheres to service and quality standards.

Sales Support /Sales Productivity

  • Takes responsibility for supporting the field sales team to achieve BU sales targets




  • Innovation
  • Leadership
  • Technical Knowledge
  • Execution
  • Decision Making
  • Initiating Action
  • Information Monitoring
  • Distribution Support (Reporting, Productivity Management and Relationship Management with Partners)

Qualifications & Experience Required

  • A minimum of a bachelor's degree from an accredited tertiary institution.
  • At least 3 years of working experience in a similar role would be an added advantage.
  • Excellent MS Office Suite skills.
  • Strong Relationship Management skills.


  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


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