Assurance Specialist - Linfra Ghana

The successful candidate will be responsible for NOC processes and quality assurance, Performance reporting KPI tracking and assurance and MS contract documentation/reports SLA fulfilment.

Job Duties

• Determine and negotiate in collaborations with other relevant functions, quality procedures, service standards and/or specifications
• Work with operating staff to establish procedures, standards, systems and procedures
• Act as a catalyst for change and improvement in performance/quality
• Monitor performance against KPIs and SLAs for client services and order fulfilment operations
• Ensure all Audit queries are complied with within the required period

• Follow up and verify the effectiveness of implemented solutions within the NOC
• Work and communicate effectively with other functional managers, superior and other personnel to assure the effectiveness of the department total quality management to meet business quality and standards
• Update and maintain quality control manual to assure compliance with requirements
• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies recalls, corrective actions, and re-validations.
• Conduct Quality audit for Operational (NOC) processes for improvement
• Conduct Operational (NOC) processes training for NOC & Field teams
• Track underperforming KPIs and follow up with KPI owners to improve performance
• Interface with Customer to align MS contract deliverable & SLA fulfilment

Educational Qualification

• Minimum of a Degree in Business Operation, Engineering or related discipline.

Experience

• Minimum of 5 years experience in the Telecommunication industry.
• Experience in NOC Operations, Business processes and Quality Assurance is required.

Competencies

Technical competencies:

• Good exposure to NOC operations environment
• Good exposure to international standards of Quality Management Systems
• Business Performance Management
• Business Process Design and Reengineering
• Quality Assurance
• Experience in the use of MS suite to manage documentation
• Experience in the use of database management techniques (e.g. SQL, Excel, etc)
• Regulatory Affairs Management Reporting.

Other competencies

The below are key performance drivers to succeed in the role;

• Good Communication
• Interpersonal Skills - Leadership, customer centricity, collaborative
• Relationship Building

• Business Planning Skills
• Analytical and Problem-solving skills
• Ability to manage accountability
• Self-motivated
• Trustworthy, integrity and ethical in dealings