Assurance Specialist - Linfra Ghana



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The successful candidate will be responsible for NOC processes and quality assurance, Performance reporting KPI tracking and assurance and MS contract documentation/reports SLA fulfilment.

Job Duties

  • Determine and negotiate in collaborations with other relevant functions, quality procedures, service standards and/or specifications
  • Work with operating staff to establish procedures, standards, systems and procedures
  • Act as a catalyst for change and improvement in performance/quality
  • Monitor performance against KPIs and SLAs for client services and order fulfilment operations
  • Ensure all Audit queries are complied with within the required period

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  • Follow up and verify the effectiveness of implemented solutions within the NOC
  • Work and communicate effectively with other functional managers, superior and other personnel to assure the effectiveness of the department total quality management to meet business quality and standards
  • Update and maintain quality control manual to assure compliance with requirements
  • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies recalls, corrective actions, and re-validations.
  • Conduct Quality audit for Operational (NOC) processes for improvement
  • Conduct Operational (NOC) processes training for NOC & Field teams
  • Track underperforming KPIs and follow up with KPI owners to improve performance
  • Interface with Customer to align MS contract deliverable & SLA fulfilment

Educational Qualification

  • Minimum of a Degree in Business Operation, Engineering or related discipline.

 

Experience

  • Minimum of 5 years experience in the Telecommunication industry.
  • Experience in NOC Operations, Business processes and Quality Assurance is required.

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Competencies

Technical competencies:

  • Good exposure to NOC operations environment
  • Good exposure to international standards of Quality Management Systems
  • Business Performance Management
  • Business Process Design and Reengineering
  • Quality Assurance
  • Experience in the use of MS suite to manage documentation
  • Experience in the use of database management techniques (e.g. SQL, Excel, etc)
  • Regulatory Affairs Management Reporting.

 

Other competencies

The below are key performance drivers to succeed in the role;

  • Good Communication
  • Interpersonal Skills - Leadership, customer centricity, collaborative
  • Relationship Building

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  • Business Planning Skills
  • Analytical and Problem-solving skills
  • Ability to manage accountability
  • Self-motivated
  • Trustworthy, integrity and ethical in dealings

How To Apply

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Disclaimer

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  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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