Workshop & Field Service Team Leader - Epiroc
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Purpose of the job
Responsible for the workshop activities and field service operations and some contracts without supervision. This position is responsible for the growth and profitability of those sections; he has to guarantees customer satisfaction at the service competence level and interaction with other divisions.
Responsibilities and Expectations
- Workshop Operations. Ensure the timely and effective completion of repairs and maintenance for all Components and equipment in line with SOP and product specifications, policies and corporate goals.
- People Management. Lead, motivate, develop and support the workshop & field service team to deliver service excellence
- Compliance. Ensure all work practices are conducted in a safe manner in line with relevant legislative and Safety requirements.
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- Recording and Reporting. Ensure maintenance history for all Jobs and services and equipment is recorded, relevant records and reports are delivered to management.
- Project Delivery. Contribute to the successful delivery of workshop projects, Overhauls taking responsibility as directed.
- Take lead and Supervise Overhauls, Audit and Repair of all Epiroc equipment and Components for both Workshop and Customer Sites.
- To Supervise Field Service work, including scheduled services, machines assessment (rigscan) and breakdown repairs on all Epiroc equipment
- Support service contract team in case of need help
- Ensure Efficient Maintenance of Workshop Tooling and Equipment by Supervising and documenting Periodic Inspections.
- To take responsibility for the safe storage and maintenance of the company's vehicles, workshop Tooling and General Equipment in your care.
- Ensure the preparation of monthly closings and reporting, in collaboration with the service operation Manager
- Follow the guarantees, Service news & Safety campaign for all machines without service contract in collaboration with the administrator's service
- Propose and collaborate in the definition of maintenance contracts and the sale of service products in close connection with the service Operation Manager.
- Controlling and following the WIP for the workshop
- Support for customers technical & operator training if needed
- Doing back-up of the supervisors on-site if needed
- Participating in commissioning of the new machines
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Knowledge and Experience
- University degree in Engineering and/or Mechanical Engineering equivalent
- Successful experience in leading and guiding a field service team & workshop for minimum sector for at least 3 years
- Has experience on field service and workshop specially on mining sector
- Has experience on the component rebuilt & PCRs specially on Epiroc machines or equivalent
- Experience in the mining and/or construction industry
This role will report to the Service Operations Manager, Anglophone and based in our Customer Center in Ghana.
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Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.