Parts Manager - HMD Africa

Duties include, but are not limited to the following:

• Align action plans, activities, and scope with the Aftersales Strategy set by the Country General Manager
• Achieve or exceed parts goals by developing action plans
• Keep and improve the customer satisfaction of current key customers
• Co-ordinate the training of the Warehouse staff and Parts Coordinator and ensure their competencies matches or exceeds the OEM standards and expectations
• Support Logistics with technical evaluation on Right Inventory at Right place, prepare critical parts list, PM Kits and parts stock inventory required per machine model while maintaining the recommended min/max levels
• Ensure Customer Satisfaction on a consistent basis
• Liaison between OEM’s and Management (Site Operation/Site Managers, Team Leaders) on technical and product quality issues and implement improvement suggested by the OEM’s
• Be a speaking partner of HMD in terms of customer feedback on product performance

• Drive customer centricity with the entire service force across Ghana
• Handle warranty claim settlement and warranty recovery from OEM/Suppliers for parts that do not conform to standards

Job Requirements:

• Diploma/Degree in Mechanical/ Automobile/ engineering
• 5 years of professional experience in a similar role - knowledge of parts and inventory control
• Machinery Experience (or B2B company) is a major plus - Experience working with mining machinery, preferably excavators, wheel loaders and dump trucks (a strong technical background is desired)
• Technical sales experience in a Dealership environment, preferably selling solutions to mining and construction customers
• Strong Verbal and Written Communication skills, with the ability to prepare Weekly/Monthly Presentations and Reports
• Strong computer skills (use of Microsoft Office Products- Word, Excel, PowerPoint…)
• Good Negotiation Skills