Workshop & Field Service Team Leader - Epiroc



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Epiroc Engineering Jobs in Accra


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Purpose of the job

Responsible for the workshop activities and field service operations and some contracts without supervision. This position is responsible for the growth and profitability of those sections; he has to guarantees customer satisfaction at the service competence level and interaction with other divisions.

Responsibilities and Expectations

  • Workshop Operations. Ensure the timely and effective completion of repairs and maintenance for all Components and equipment in line with SOP and product specifications, policies and corporate goals.
  • People Management. Lead, motivate, develop and support the workshop & field service team to deliver service excellence
  • Compliance. Ensure all work practices are conducted in a safe manner in line with relevant legislative and Safety requirements.


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  • Recording and Reporting. Ensure maintenance history for all Jobs and services and equipment is recorded, relevant records and reports are delivered to management.
  • Project Delivery. Contribute to the successful delivery of workshop projects, Overhauls taking responsibility as directed.
  • Take lead and Supervise Overhauls, Audit and Repair of all Epiroc equipment and Components for both Workshop and Customer Sites.
  • To Supervise Field Service work, including scheduled services, machines assessment (rigscan) and breakdown repairs on all Epiroc equipment
  • Support service contract team in case of need help
  • Ensure Efficient Maintenance of Workshop Tooling and Equipment by Supervising and documenting Periodic Inspections.
  • To take responsibility for the safe storage and maintenance of the company's vehicles, workshop Tooling and General Equipment in your care.    
  • Ensure the preparation of monthly closings and reporting, in collaboration with the service operation Manager 
  • Follow the guarantees, Service news & Safety campaign for all machines without service contract in collaboration with the administrator's service 
  • Propose and collaborate in the definition of maintenance contracts and the sale of service products in close connection with the service Operation Manager.  
  • Controlling and following  the WIP for the workshop
  • Support for customers technical & operator training if needed
  • Doing back-up of the supervisors on-site if needed
  • Participating in commissioning of the new machines


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Knowledge and Experience

  • University degree in Engineering and/or Mechanical  Engineering equivalent
  • Successful experience in leading and guiding a field service team & workshop for minimum sector for at least 3 years
  • Has experience on field service and workshop specially on mining sector
  • Has experience on the component rebuilt & PCRs specially on Epiroc machines or equivalent
  • Experience in the mining and/or construction industry

This role will report to the Service Operations Manager, Anglophone and based in our Customer Center in Ghana.



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