Vodafone Telecommunication Jobs in Accra
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At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drives us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role Purpose
- Drive the development and execution of the road map
- Own and manage the USSD and Mobile Applications experience of Vodafone Cash, to ensure the products, services, changes, and upgrades are executed efficiently
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- Work with the market Delivery Manager to drive commercial rationalisation of the service roadmaps balancing requirements from each product by prioritizing them
- Align with other markets on best practices for product development and pricing strategies
- Ensure products are adequately priced and positioned to the maximum benefit of the organization and own and manage the tariff and charge profiles
- Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting
- Actively research offers from the competition and propose counter or offers suitable to customers
- Liaise with the Customer Experience Manager and relevant stakeholders, to ensure all products are tested monthly and functioning as desired
- Co-develop launch and go to market plans with external product managers and relevant teams to drive uptake and engagement
- Drive the adoption by working with relevant teams to design offers and promote them through approved channels
- Be a customer advocate, drive superior customer experience via customer journeys based on customer need, define acceptance criteria for every customer journey
- Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc
- Co-create products and services to support the merchant, agent and organisational space. Drive a relentless focus on the feedback loop and performance to refine product offerings and the execution approach
Core Competencies
- >3 years of professional experience with at least 3 years of product management at a fintech, bank or other relevant digital business
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- Strong knowledge of mobile money, fintech and financial services
- Keen understanding of product lifecycle & software/mobile development
- Experience with Agile/Lean management
- Analytical bent of mind, a structured thinker with strong business acumen
- Results-driven self-starter
- Solid influencing and negotiation skills
- Technical and Professional Qualifications
- 3 years experience in the Mobile Financial Services industry
- Digital product management or relevant experience
- Strong knowledge of Fintech and Financial services
Skills
- Modern Marketing Leadership
- Product and Proposition Strategy and Design
- Pricing Design and Analysis
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