Advans Ghana Savings & Loans Banking Jobs in Accra
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Advans Ghana Savings & Loans is in search of a qualified person to take on the position of Head, Digital Banking and Innovation.
The position is a permanent role and is based in Accra.
What will your role be?
Under the supervision of the Chief Business Development Officer, you shall:
- Be Responsible for the definition and implementation of the Digital Strategy of the Institution
- Be Responsible for the development and the improvements of all Alternative Delivery Channels, asides from the branch network: Mobile App.; USSD; Ecommerce; Debit / Credit Card; Agency Banking, WhatsApp, etc…
- Manage a Team of Product Managers and/or Project Managers in charge of the management of the existing and innovative channels
- Ensure adoption of the Channels by Clients and by Staff via Internal & external communication campaigns and via comprehensive pieces of training with the support of dedicated departments (Communication and Human Resources)
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MAIN RESPONSIBILITIES
Supervise the Team to define and implement the Digital Banking Strategy
- Define and implement Digital Banking Strategy for all customer segments to increase Advans’ market share and to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers
- Develop strategies that utilize self-service banking technology/products/services to expand Advans’ geographic reach and customer base
- Analyse the profitability of Alternative Delivery Channels on ongoing basis and propose improvements both in terms of cost-effectiveness and revenue generation
- Design and prepare studies on client needs, competition and best practices in the industry to further develop the services offered through Alternative Delivery Channels
- Participate actively in the communication strategy for Media Campaigns and promotions around the Alternative Delivery Channels
- Manage a team of Product Managers and/or Project Managers
Product Development & Continuous Improvements
- Manage projects and initiatives related to implementation and continuous improvement of Alternative Delivery Channels
- Manage the innovative projects related to Alternative Delivery Channels from the Business requirements to the commercial launch (ej: Agency Banking, WhatsApp Business, etc…)
- Ensure smooth customer experience by continuously improving user touch points and streamlining the service processes
- Track Alternative Delivery Channels in terms of technical performance (transaction success rate), customer usage and identified risks
- Reach the targeted success rate of transactions by identifying the root causes for failures and liaising with internal IT, service providers and other involved third parties to implement effective solutions
- Create and keep up-to-date user guides, training materials, procedures and working instruction on ADCs, both for the customers and the involved employees
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eCommerce; Online and Start-Up Partnerships, Innovation and Prospective Analysis
- Manage the Online / Ecommerce Partnerships (ex: Jumia) on the operational and promotional side (ex: set up promotional campaigns, manage the relationship with key stakeholders, etc…)
- Follow up on the Fintech & start-up market trends (fundings, actors, etc…), attend to start-up events organised locally or regionally and represent Advans GH when necessary, at these events
- Follow-up trends in the industry and raise on regular basis any opportunities and threats that could be generated by any innovation (ex: Digital Currency E-Cedis, Blockchain, AI, Financial Bots, etc…)
Profile :
What kind of profile are we looking for?
You have a:
- Master’s degree in Management, Finance or Engineering
- Minimum eight to ten years of professional experience
- A proven experience in the management of a Business Unit in financial services (retail banking, financial institution, mobile money operators, etc.)
- An experience in managing large digital projects (eg. Mobile Application Launch, etc.)
- An experience in managing a team within an international group is a plus (not mandatory)
- Excellent leadership and organizational skills with a strong results-oriented approach
- Excellent interpersonal skills and cross-cultural sensitivity
- Ability to find pragmatic solutions adapted to the local context
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