MTN IT Jobs in Ghana
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.
This team will be responsible for the analytics and projections to ensure that the core is stable, within the capacity and stable for customers.
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)
Technical Operations
- Provide path performance reports and analysis for the GlobalConnect internal customers:
- Service and path analysis
- Raising tickets and communicating any issues found
- Analyse the potential impact and risks feedback to the responsible business area
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- Provide escalation support during major incidents
- Ability to find/explore workaround solutions
- Produce weekly, monthly reports on path stability, capacity, etc …
- Ensure service performance is up to standards
- Support the deployment of new connectivity within project timelines
- Required to, manage workloads, and prioritize work across the team as well as develop the quality and performance organization within Kenya.
- Responsible for resource optimization across the organization.
- Oversee and manage team performance and productivity
- Definition of reporting strategies, plans, policies, projects and service levels.
- Spearhead cross-functional engagements for service delivery improvement.
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum 4-year Academic Degree (Engineering/Computer Science/ Business)
- Fluent in English and language of country preferable
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Experience:
- Minimum of 5 years’ experience
- Strong IT background in Telco environment
- A good understanding of the telecommunication industry – especially wholesale carrier services is desirable
- Experience in a similar role
- Good knowledge of the OSS and BSS system architectures
Competencies:
- Ability to work effectively with multiple stakeholders in a multi-cultural environment
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
- Ability to provide direction and leadership towards multiple business units with the organization
- Maturity to handle ambiguity and adaptive to a dynamic environment
- Strong technical and analytical skills
Other:
- Regional and international travel
- Ability to adapt to changing requirements of business and staff members
- Excellent interpersonal and technical skills
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.
This team will be responsible for the analytics and projections to ensure that the core is stable, within the capacity and stable for customers.
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)
Technical Operations
- Provide path performance reports and analysis for the GlobalConnect internal customers:
- Service and path analysis
- Raising tickets and communicating any issues found
- Analyse the potential impact and risks feedback to the responsible business area
ADVERTISEMENT - CONTINUE READING BELOW
- Provide escalation support during major incidents
- Ability to find/explore workaround solutions
- Produce weekly, monthly reports on path stability, capacity, etc …
- Ensure service performance is up to standards
- Support the deployment of new connectivity within project timelines
- Required to, manage workloads, and prioritize work across the team as well as develop the quality and performance organization within Kenya.
- Responsible for resource optimization across the organization.
- Oversee and manage team performance and productivity
- Definition of reporting strategies, plans, policies, projects and service levels.
- Spearhead cross-functional engagements for service delivery improvement.
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum 4-year Academic Degree (Engineering/Computer Science/ Business)
- Fluent in English and language of country preferable
ADVERTISEMENT - CONTINUE READING BELOW
Experience:
- Minimum of 5 years’ experience
- Strong IT background in Telco environment
- A good understanding of the telecommunication industry – especially wholesale carrier services is desirable
- Experience in a similar role
- Good knowledge of the OSS and BSS system architectures
Competencies:
- Ability to work effectively with multiple stakeholders in a multi-cultural environment
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
- Ability to provide direction and leadership towards multiple business units with the organization
- Maturity to handle ambiguity and adaptive to a dynamic environment
- Strong technical and analytical skills
Other:
- Regional and international travel
- Ability to adapt to changing requirements of business and staff members
- Excellent interpersonal and technical skills
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
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