Service Process and Reporting - MTN Ghana
IT Jobs In Ghana 2024Jobs In Ghana 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Free Tuition Scholarships to Study in UK, US etc.
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.
This role will be responsible for the analytics and projections to ensure that the core is stable, within the capacity and stable for customers.
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)
Technical Operations
- Provide path performance reports and analysis for the GlobalConnect internal customers:
- Service and path analysis
- Raising tickets and communicating any issues found
ADVERTISEMENT
CONTINUE READING BELOW
- Analyse the potential impact and risks feedback to a responsible business area
- Provide escalation support during major incidents
- Ability to find/explore workaround solutions
- Produce weekly, monthly reports on path stability, capacity, etc …
- Ensure service performance is up to standards
- Support the deployment of new connectivity within project timelines
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum 3-year Academic Degree (Engineering/Computer Science/ Business)
- Fluent in English and language of country preferable
Experience:
- Minimum of 5 years’ experience
- Strong IT background in Telco environment
ADVERTISEMENT
CONTINUE READING BELOW
- Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
- Experience on a similar role
- Good knowledge of the OSS and BSS system architectures
Competencies:
- Ability to work effectively with multiple stakeholders in a multi-cultural environment
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
- Ability to provide direction and leadership towards multiple business units with the organization
- Maturity to handle ambiguity and adaptive to a dynamic environment
- Strong technical and analytical skills
Other:
- Regional and international travel
- Ability to adapt to changing requirements of business and staff members
- Excellent interpersonal and technical skills
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
ADVERTISEMENT
CONTINUE READING BELOW
« Go back to the jobs list
HOW TO APPLY
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.