MTN IT Jobs in Ghana
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Mission/ Core Purpose of the Job
The IT Support & Systems Admin will be responsible for providing IT Support which includes end-user 1st line support, application maintenance, systems administration and testing support.
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA's)
IT Support & Systems Administrator
- Responsibility to install, configure & maintain MTNGC Digital systems from an IT perspective.
- Haraka based on Salesforce & Enxoo solutions for telco
- MTNGC systems access
- Provide access to end-users
- Unlocking user accounts or resetting passwords due to user forgetfulness
- Dealing with SSO, two-factor authentication, and certificate problems
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- Office365 integration
- Homepages configuration
- Roles & Profiles
- Notifications (emails, chatters)
- Provide 1st line support for issues/queries raised by End-Users
- Undertaking raised tickets and preliminary communication with end-users
- Analyse the impact of incidents and provide feedback to affected users or business area
- Coaching one to one to Sales, Commercial, Technical, Finance and all the relevant functions on their BAU tasks using the MTNGC platforms
- Ability to find/explore workaround solutions for exceptions not covered in the initial configurations of the systems
- Ability to resolve/fix issues & perform maintenance changes such as:
- Standard and Custom objects (fields, layouts, validation rules, etc.),
- User Interface (custom labelling, tooltips, quick text)
- New validations & new notifications
- Changes on DOA matrix (thresholds & responsible approvers)
- Test in UAT & deploy it in a live environment
- In case the issues cannot be internally fixed
- Liaise with 2nd & 3rd lines of support to resolve incidents
- In the case of Haraka, 2nd line is Enxoo & 3rd line is Salesforce
- Escalate to resolve the issues
- Obtain 2nd & 3rd lines support to track progress
- Produce monthly reports on IT Systems support issues, correspondent status, ageing & blocking factors
- Ensure system performance is up to standards => no slowness detected ?
- Help users to develop or fine-tune reports so they yield meaningful metrics
- Support Product Management team to excel in their performance while changing/creating new products & price books
- Data management: perform regular backups & upload data (mainly processed outside the system, for instance through emails)
- Ensure the system is certified by the Group Security team
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum 4-year Academic Degree (Engineering/Computer Science)
- Fluent in English and language of country preferable
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Experience:
- Minimum of 2 years experience
- Strong IT background in Telco environment
- A good understanding of the telecommunication industry – especially wholesale carrier services is desirable
- Salesforce Certified Administrator is a plus
- Experience in a similar role
Competencies:
- Ability to work effectively with multiple stakeholders in a multi-cultural environment
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
- Ability to provide direction and leadership towards multiple business units with the organization
- Maturity to handle ambiguity and adaptive to a dynamic environment
- Strong technical and analytical skills
Other:
- Regional and international travel
- Ability to adapt to changing requirements of business and staff members
- Excellent interpersonal and technical skills.
ADVERTISEMENT - CONTINUE READING BELOW
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Mission/ Core Purpose of the Job
The IT Support & Systems Admin will be responsible for providing IT Support which includes end-user 1st line support, application maintenance, systems administration and testing support.
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA's)
IT Support & Systems Administrator
- Responsibility to install, configure & maintain MTNGC Digital systems from an IT perspective.
- Haraka based on Salesforce & Enxoo solutions for telco
- MTNGC systems access
- Provide access to end-users
- Unlocking user accounts or resetting passwords due to user forgetfulness
- Dealing with SSO, two-factor authentication, and certificate problems
ADVERTISEMENT - CONTINUE READING BELOW
- Office365 integration
- Homepages configuration
- Roles & Profiles
- Notifications (emails, chatters)
- Provide 1st line support for issues/queries raised by End-Users
- Undertaking raised tickets and preliminary communication with end-users
- Analyse the impact of incidents and provide feedback to affected users or business area
- Coaching one to one to Sales, Commercial, Technical, Finance and all the relevant functions on their BAU tasks using the MTNGC platforms
- Ability to find/explore workaround solutions for exceptions not covered in the initial configurations of the systems
- Ability to resolve/fix issues & perform maintenance changes such as:
- Standard and Custom objects (fields, layouts, validation rules, etc.),
- User Interface (custom labelling, tooltips, quick text)
- New validations & new notifications
- Changes on DOA matrix (thresholds & responsible approvers)
- Test in UAT & deploy it in a live environment
- In case the issues cannot be internally fixed
- Liaise with 2nd & 3rd lines of support to resolve incidents
- In the case of Haraka, 2nd line is Enxoo & 3rd line is Salesforce
- Escalate to resolve the issues
- Obtain 2nd & 3rd lines support to track progress
- Produce monthly reports on IT Systems support issues, correspondent status, ageing & blocking factors
- Ensure system performance is up to standards => no slowness detected ?
- Help users to develop or fine-tune reports so they yield meaningful metrics
- Support Product Management team to excel in their performance while changing/creating new products & price books
- Data management: perform regular backups & upload data (mainly processed outside the system, for instance through emails)
- Ensure the system is certified by the Group Security team
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum 4-year Academic Degree (Engineering/Computer Science)
- Fluent in English and language of country preferable
ADVERTISEMENT - CONTINUE READING BELOW
Experience:
- Minimum of 2 years experience
- Strong IT background in Telco environment
- A good understanding of the telecommunication industry – especially wholesale carrier services is desirable
- Salesforce Certified Administrator is a plus
- Experience in a similar role
Competencies:
- Ability to work effectively with multiple stakeholders in a multi-cultural environment
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
- Ability to provide direction and leadership towards multiple business units with the organization
- Maturity to handle ambiguity and adaptive to a dynamic environment
- Strong technical and analytical skills
Other:
- Regional and international travel
- Ability to adapt to changing requirements of business and staff members
- Excellent interpersonal and technical skills.
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