Customer Service Officer - Star Foods

At Star Foods we specialize in food inventories, “opportunity buys.” We have spent almost 40 years perfecting our process and built a vast network of food suppliers and manufacturers throughout the U.S. and Canada. This enables us to offer quick turnarounds on high-quality foods at the lowest prices possible, including unique daily & time-sensitive opportunities.

We’re the business you can rely on. At Star Foods, Our decades of experience make us experts on supplying our customers with exceptional food opportunities for their business. All of our products are 100% guaranteed by us and the manufacturer so you never have to worry about any issues.

Job Description

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade a customer to reconsider cancellation

Qualification Required & Experience

• Multitask
• Attention to Detail
• People-Oriented
• Diploma or higher
• Organizational Skills
• Ability to Work Under Pressure
• Computer Skills
• Minimum of 1-year work experience

Location: Accra