Claims Specialist - Old Mutual Ghana



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This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.

Duties & Responsibilities

  • Analyse claims and prepare an appropriate response in line with policies, procedures, and standards.
  • Follow standard procedures to assess and finalise claims in line with approved standards.
  • Analyze claims and confirm cover or otherwise and draft rejection letter if the claim is rejected.
  • Keep Client/Financial advisors/broker always informed in terms of the progress of the claim.
  • Build positive customer relations and solve or escalate customer queries and complaints.
  • Gather feedback on customer satisfaction and provide reporting and analysis.
  • Continuously strive to enhance and improve the claims processes.
  • Identify and report on claims process issues.

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Competencies

  • Innovative
  • Attention to detail.
  • Customer relations/Relationship Management
  • Reporting
  • Technical Knowledge
  • Execution
  • Initiating Action/Proactive

Requirements

  • A Bachelor’s Degree from an accredited University is required
  • Previous experience in a similar role is desired

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Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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