Old Mutual Accounting Jobs in Accra
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This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.
Duties & Responsibilities
- Analyse claims and prepare an appropriate response in line with policies, procedures, and standards.
- Follow standard procedures to assess and finalise claims in line with approved standards.
- Analyze claims and confirm cover or otherwise and draft rejection letter if the claim is rejected.
- Keep Client/Financial advisors/broker always informed in terms of the progress of the claim.
- Build positive customer relations and solve or escalate customer queries and complaints.
- Gather feedback on customer satisfaction and provide reporting and analysis.
- Continuously strive to enhance and improve the claims processes.
- Identify and report on claims process issues.
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Competencies
- Innovative
- Attention to detail.
- Customer relations/Relationship Management
- Reporting
- Technical Knowledge
- Execution
- Initiating Action/Proactive
Requirements
- A Bachelor’s Degree from an accredited University is required
- Previous experience in a similar role is desired
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