Old Mutual Accounting Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.
Duties & Responsibilities
- Analyse claims and prepare an appropriate response in line with policies, procedures, and standards.
- Follow standard procedures to assess and finalise claims in line with approved standards.
- Analyze claims and confirm cover or otherwise and draft rejection letter if the claim is rejected.
- Keep Client/Financial advisors/broker always informed in terms of the progress of the claim.
- Build positive customer relations and solve or escalate customer queries and complaints.
- Gather feedback on customer satisfaction and provide reporting and analysis.
- Continuously strive to enhance and improve the claims processes.
- Identify and report on claims process issues.
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Competencies
- Innovative
- Attention to detail.
- Customer relations/Relationship Management
- Reporting
- Technical Knowledge
- Execution
- Initiating Action/Proactive
Requirements
- A Bachelor’s Degree from an accredited University is required
- Previous experience in a similar role is desired
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.
Duties & Responsibilities
- Analyse claims and prepare an appropriate response in line with policies, procedures, and standards.
- Follow standard procedures to assess and finalise claims in line with approved standards.
- Analyze claims and confirm cover or otherwise and draft rejection letter if the claim is rejected.
- Keep Client/Financial advisors/broker always informed in terms of the progress of the claim.
- Build positive customer relations and solve or escalate customer queries and complaints.
- Gather feedback on customer satisfaction and provide reporting and analysis.
- Continuously strive to enhance and improve the claims processes.
- Identify and report on claims process issues.
ADVERTISEMENT - CONTINUE READING BELOW
Competencies
- Innovative
- Attention to detail.
- Customer relations/Relationship Management
- Reporting
- Technical Knowledge
- Execution
- Initiating Action/Proactive
Requirements
- A Bachelor’s Degree from an accredited University is required
- Previous experience in a similar role is desired
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