Quality Assurance Manager - Vodafone Ghana

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drives us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

• Vet prospective customer documentation per Vodafone policies.
• Liaise with other national agencies, to enable vetting decision-making.
• Continuously monitor and recommend new ways to minimize risk of onboarding bad customer
• Monitor EBU quality metrics to meet business objectives.

Core Competencies, Knowledge And Experience

• Able to work independently, self-directed, and solutions-oriented
• Analytical thinking and good decision-making skills
• Relevant experience in the Telecom industry and post-paid customer life cycle management
• Customer-focused and commercially aware
• Process Re-engineering skills
• Strong relationship management skills
• Excellent numeracy skills

Key Performance Indicators

• CXX KPIS
• Process compliance

Skills

• Dynamic Prioritisation and Multi-Tasking
• Customer Journey Knowledge
• Ownership
• Coaching and Mentoring
• Building Rapport
• Expert Communication
• Empathy
• Drives Continuous Improvement