Customer Experience Executive - Zormelo & Associates



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.





Read Also: 10 checks to identify fraudulent or scam job offers

Job Alerts: Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


Duties

(Specific outputs/roles expected of the Role)

Service Delivery

  • Log all calls in respect of queries, indicating the customer and query details as required.
  • Act upon telephone calls according to urgency and importance, escalating to manager/team as appropriate
  • Responsible for responding to all routine mails, internal/external requests for administrative information.
  • Dispatch mail and other documentation from the Unit to recipients within and outside the bank, ensuring timely delivery and confidentiality
  • Timely handling of all customer data amendment and cancellation
  • Distribution of sales aids (Welcome and fulfilment packs, renewal notices, etc)

Governance

  • Understand the appropriate Group and BA Policies & Standards applicable to the role.
  • Identify each customer in accordance with procedures as set out prior to releasing any information or performing any action on their account.

ADVERTISEMENT

CONTINUE READING BELOW

Quality

  • Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken to ensure a satisfactory audit.

Social Responsibility

  • Participate in local events to support local needs, develop individual and team skills to raise the Bank’s profile in the local community.
  • Agree on performance development objectives with the Head of Unit

Partnership

  • Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

ADVERTISEMENT

CONTINUE READING BELOW


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

FIND CURRENT JOBS IN GHANA 2022 TODAY

JobSearch Ghana is your most reliable website for latest jobs in Ghana today. If you are interested in getting genuine and reviewed job vacancies in Ghana from the best companies, then you are in the right place. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in Ghana. That is why we have engaged experts to write seasoned articles to guide your job search in Ghana. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top

© 2017 - 2022 JobSearch Ghana - Jobs In Ghana 2022

Powered by Yaks Baker