Front Desk Executive - Reputable Company

Job Description

• Receive, screen and direct calls in a courteous manner.
• Place and record all outgoing calls.
• Keep a register of visitors/guests, etc. that come through the reception.
• Ensure availability of corporate communication/marketing materials and daily newspapers at the reception.
• Receive inward courier, record and distribute as appropriate.
• Compile and maintain an up-to-date telephone directory.
• Maintain and update a register of staff attendance and movements.
• Maintain a clean and comfortable reception area.
• Provide customer/client support services including reporting complaints for remedial action.
• Assist with the provision of office supplies/logistics for the organization of in-house meetings and other corporate events.
• Provide general administrative support to Superior Officers as may be required.
• Organize and maintain a filing system for important and confidential company documents.
• Manage office supplies, stock and place orders with appropriate approvals.
• Maintain and update company databases on clients and suppliers.
• Perform any other functional duties as may be assigned by Superior Officer.

Requirement

• knowledge and understanding of front desk operations.
• Excellent listening and communication skills.
• Excellent customer service orientation.
• Knowledge and understanding of business operations.
• Ability to handle administrative tasks.

JOB SPECIFICATION

Education

Bachelor’s degree / HND in Business Administration, Social Science, Secretaryship & Management or related field.

Experience

Two (2) to Three (3) years relevant working experience in a related role.

Required Competencies

• Strong experience in handling communication equipment.Ability to handle confidential information.
• Ability to respond to enquiries and provide accurate information to clients.Strong interpersonal skills.
• Ability to prioritize and manage multiple assignments.
• Ability to maintain professional relationships with internal and external stakeholders and work effectively with all categories of employees and contribute to team task accomplishment.
• Proficient in the use of the Microsoft Office suite (Word, Excel & PowerPoint).