Systems Engineer - Reputable IT Company

A leading provider of IT Infrastructure service solutions for medium and large scale private and public institutions is seeking to engage an individual for the position of a Systems Engineer

POSITION: SYSTEMS ENGINEER

DUTY STATION: GREATER ACCRA

JOB INDUSTRY: INFORMATION TECHNOLOGY

JOB TERM: PERMANENT

OVERALL JOB PURPOSE:

The job holder principally reports to the head of technical and where is required to provide systems support for both internal and external clients.   

The role requires the job holder to collaborate with sales to develop and/or configure tailor-made solutions for clients. In addition, the role requires the job holder to provide service support for the delivery of the company’s Service Level Agreements.

Key Responsibilities:

• Design, build, install, configure, test, implement, maintain, support, and secure Operating Systems, hardware, and software for production services
• Quickly respond and effectively troubleshoot, diagnose, and resolve routine, difficult, and complex system errors/service outages with minimal downtime

• Work with vendors to resolve software and hardware issues, determine appropriate architectures and configurations
• Write and maintain correct and complete documentation of system and software design, setup, configuration, and use
• Evaluate and recommend potential enterprise-level equipment, components, tools, and software based on current and future needs of the organization and clients
• Lead in the development, implementation, testing, and maintenance of server-level disaster recovery plans

Qualities and Skills Required Essential

• minimum of Bachelor degree in IT or engineering or related field of study
• Minimum of five years? experience in a System Engineer role.
• Experience with server virtualization and data storage management technology
• Certification in Enterprise systems and software (eg. HPE, Veeam, VMware)
• Experience with automation software & monitoring systems
• Proven working experience in installing, configuring, and troubleshooting enterprise infrastructure systems
• A self-starter? Able to set priorities and a strong sense of responsibility
• Excellent communication (spoken and written) skills

• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organizational skills
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks

NB: All candidates will be required to write and pass an aptitude test