Branch Manager - Reputable Company

The Branch Manager shall be directly managing the day-to-day operations of the Branch. He/she will be coordinating allocated resources to achieve all business and non-business objectives agreed with Senior Management.

Business Development

Responsible for:

• analyzing the market environment (external market), available internal resources and propose a business plan for key business lines such for consideration and approval by the supervisor and respective business department heads.
• frequently assessing local market developments to identify opportunities and threats and taking proactive steps to minimize threats and harness opportunities with an approach consistent with institutional policies.
• developing and implementing branch-specific strategies to realize growth targets for all products.
• assisting the territory manager in terms of developing and implementing effective marketing and advertising strategies.
• ensuring uptake and usage of all new services; mobile banking and any services to be introduced in the future.
• ensuring that all files are activated within 24 hours after disbursement.
• maintaining adequate loan quality controls at the application stage.
• the execution of the company’s credit policy at the application stage.
• performing other ad-hoc business development task assigned by management.

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Cash and Non-Cash Operations Management

Responsible for:

• supervising all-cash operations to ensure strict adherence to the vault and cash box policies and procedures.
• liaising with the Finance Department to ensure adequate liquidity for cash operations.
• performing monthly cash-count in the vault for the Branch.
• performing all end-of-day controls in accordance with the relevant policies.
• performing tasks related to confirmation and approval of specific transactions.

Staff Management and Development

Responsible for:

• directly supervising and managing the work of all staff in the branch.
• developing a reliable database for the management of staff (staff at post, transfers, leaves and ad-hoc absences, etc.).
• ensuring that all staff has the right attitude, skills, and knowledge to perform assigned duties.
• identifying the training needs of staff and liaising with the Human Resource department for the needed capacity building and assist in training new and existing staff.
• liaising with the relevant departments to ensure that staff capacity (ability and numbers) is commensurate with demand and market potential.
• coaching and developing staff to perform their roles well.
• building a team of high-performing staff.
• sustaining staff motivation and performance.
• ensuring (through communication and good example) that staff live the Company’s
• corporate values always.
• giving regular and timely feedback to staff on attitude, skills, and knowledge in relation to their work.
• taking timely and appropriate disciplinary measures in accordance with the Human Resource manual.
• carrying out regular staff appraisals and feedback according to the Human Resource manual.
• holding regular meetings with staff to update them on institutional developments.
• all administrative and sales staff specific to the manager’s allocated branch and their success as a team in terms of exceeding sales targets
• driving the sales force of all agents (where applicable), recruitment, training, and retention thereof and for the success of the sales targets that will be set
• Where applicable, the implementation of regular “refresher training” on an ongoing basis to ensure the agents are constantly up to date with any changes in policies

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Customer Care and Relationship Management

Responsible for:

• collaborating with relevant departments to ensure that workflows, processes, structures, and set up in the banking halls support efficient service delivery
• monitoring service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
• ensuring that all staff delivers good quality services to all clients
• leading and developing a strong sense of client orientation amongst all staff in the branch
• ensuring the effective implementation of service recovery initiatives to ensure that clients' complaints are effectively addressed.
• effectively segmenting clients and directly managing key accounts in the portfolio to achieve high client retention levels

Compliance, Security, and Controls

Responsible for:

• ensuring that all staff complies with relevant institutional policies, processes, and procedures.
• ensuring that staff are well informed and trained to implement policies, processes, and procedures.
• ensuring full implementation of all recommendations of the audit, compliance, and other management reports.

Information Management

Responsible for :

• ensuring timely dissemination of institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
• keeping a database (hard and soft copies) of all official communication.
• coordinating communication between head office and branch.
• providing management with relevant information on external and internal developments.

Logistics Management, Security, and Outlook

Responsible for:

• liaising with relevant departments to ensure that staff has the needed logistics to work.
• ensuring the Branch is always kept clean and tidy.
• ensuring proper maintenance, good housekeeping as well as safe custody of all company property
• supervising the work of outsourced auxiliary staff such as security personnel and cleaners, and liaise with the relevant departments for replacements if their performance is unsatisfactory.
• managing key protocols of the branch and ensure strict compliance with all security policies
• coordinating the effective utilization of all logistics allocated to the branch

Reporting

• Responsible for preparing and submit monthly reports on business, operations, and other standard reports to Area Managers and Senior management

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