Relationship Officer, Retail - Reputable Company



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A reputable company wishes to bring to your attention that, there is a vacancy for a Relationship Officer, Retail position.

Description

The Relationship Officer, Retail shall be directly involved in managing a portfolio of savings clients with the objective to achieve monthly deposit targets.

Sales and Business Growth

Responsible for 

  • ensuring the achievement of monthly sales for Savings
  • the marketing and awareness creation of Deposit Product (Cash Saver)
  • sales of all deposit-related products.
  • the development and management of a healthy deposit portfolio
  • the implementation of good customer relationship strategies
  • the development and building of a healthy deposit portfolio
  • ensuring the execution of deposit-related activations at that branch level.
  • ensuring that branch has enough marketing literature to promote the product


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Customer Care and Relationship Management

  • Responsible for ensuring high levels of client satisfaction in service by delivering services professionally
  • Identify Key accounts and provide tailor-made services to them
  • Frequently interact with clients to understand their needs and concerns
  • Collect client complaints and work with the responsible manager to resolve them

Reporting

  • Responsible for weekly reporting on progress and performance to SUM, Savings
  • Responsible for any other task(s) that Management may assign

Required Skills or Experience

  • Higher National Diploma
  • A Bachelors’ Degree is an advantage

Skills / Attributes

  • Hard-working and driven;
  • Excellent communication skills;
  • Excellent knowledge in the sale of deposit products
  • Positive attitude;
  • Excellent closing skills
  • Accurate and fast worker;
  • Good interpersonal skills;
  • Neat and organized person.


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