Client Relationship Officer - Advans Ghana Savings and Loans



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The Client Relationship Officer at Advans Ghana Savings & Loans is responsible for prospecting for clients, appraising loan clients, monitoring and developing his/her loan and deposit portfolio. He/she will also be responsible for developing the savings and deposits portfolio for the target groups

 

MAIN DUTIES AND RESPONSIBILITIES

Commercial Activities

  • Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with the his/her colleagues and other staff of the institution.
  • Introduce Advans Ghana products and services to target population
  • Follow-up the prospects by regular contact with the identified potential clients 
  • Propose new products and services to his/her current clients
  • Identify clients’ needs and propose new products/services to the management
  • Encourage clients to open deposit accounts and meet targets
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service

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Loan Activities

  • Assist the clients for loan application.
  • Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
  • Present the loan request at the loan committee.
  • Monitor the loan portfolio and to ensure timely repayment.
  • Organize recovery actions in case of late repayment.
  • Maintain a regular contact with clients by organizing visits on the field.
  • Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women.

 

Administrative Activities

  • Keep complete and detailed documentation on each client

 

Organization and Control

  • Prepare a weekly plan with expected tasks and visits to be done.
  • Share information and best practices with staff.
  • Report all the issues related to the job to immediate supervisor.
  • Analyse the client portfolio by using operational reports.

 

PERFORMANCE CRITERIA

The Client Relationship Officer shall demonstrate:

  • Ability to meet objectives (quantitative and qualitative) determined by operations department and branch manager.
  • Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
  • Ability to respect policies and procedures.
  • Ability to manage the information by using the MIS and keeping records in client files
  • Good communication skills.
  • Good drive for initiatives.

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  • Ability to deliver clear, transparent and accurate information to clients.
  • Ability to manage the information by using the MIS and keeping records in the client files.
  • Ability to become a key stakeholder in the intervention zone.
  • Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
  • Ability to manage the information by using the MIS and keeping records in the client files.
  • Ability to become a key stakeholder in the intervention zone.
  • Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language

 

EDUCATION AND EXPERIENCE

MINIMUM REQUIRED EDUCATION LEVEL:

  • AT LEAST AN HND, BACHELOR’S DEGREE AND OTHER PROFESSIONAL QUALIFICATIONS.

SPECIFIC TRAINING REQUIRED :

  • CRO’s induction Training

REQUIRED EXPERIENCE (WORK FIELD AND NUMBER OF YEARS)

A minimum of one (1) year working experience (National Service inclusive). Good mathematical ability, market appraisal skills and knowledge in accounting. Practical knowledge of micro/small businesses and market environment is an advantage

How To Apply

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  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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