MTN Ghana Telecommunication Jobs in Accra
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Job Summary:
Help implement data plans, monitor and improve Mobile Broadband performance and assist in achieving Data services launch and revenue as per Business Plan. Liaise with Sales & Customer Relations to promote data services internally & externally.
Job Role
Key Tasks:
- Provide the relevant support in the implementation, monitoring & evaluation of mobile and fixed broadband plans.
- Liaise with Sales & Distribution and give input into plans aimed at improving mobile and fixed broadband services.
- Support data services implementation – Configurations, data bundles, data usage initiatives, etc.
- Coordinate communication support and media activities for all data launches.
- Provide consumer insight on data to relevant stakeholders and provide relevant support in disseminating accurate data information across the operation.
- Assist Sales (BNS, Channel & Field Agents) in Data Education; Road shows, Seminars, etc. ensuring the right communication materials on data are available to trade channels.
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- Monitor and follow through consumer complaints on data availability & usage problems.
- Work closely with Sales, & Customer Care & NWG to resolve all customer complaints.
- Assist in developing Product Concept Document (PCD), ensuring documents are approved by all stakeholders timeously.
- Lead all User Acceptance Tests (UAT) for Data Services ensuring all scenarios are defined and tested.
- Use appropriate checklist to improve process & procedures for testing.
- Perform UAT with Customer Care, Sales and Customer Management.
- Use consumer insight to promote product and services both internally & externally.
Context :
- Dynamic and highly competitive telecommunication & ICT industry
- Highly regulated environment
- Regionalization structure implication
- Performance driven environment
- Developing sophisticated Client base
- Diverse cultural environment
- Active Media Engagement & Brand Reputation
Competencies
Professional/Technical competencies:
- Project Management and Cross functional Working Skills
- Commerciality and Sound Marketing Judgement
- Interpretation of IT/Technical systems/architecture.
- Telecom Business Savvy
- Market Research
- Customer Satisfaction Measurement
- Business Development
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Skills & Physical Competencies:
- Ability to manage self and be a team player, good conflict management, ability to take and manage accountability
- Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
- Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
- Global thinker, Analytical thinking and Problem solving abilities.
- Skill in Resource Management
Education:
A Degree in Marketing, Information Technology or in an equivalent field.
Experience:
3 years relevant experience in Product Management, Project Management, Customer Service, Marketing or Sales.
NB: The Incumbent must always maintain strict confidentiality
Kindly indicate theVacancy number MTN-MKT-ADTRACK0010 as email subject to avoid disqualification.
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