Jobs : Coordinator, Data (Mobile & Fixed) - MTN Ghana



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Job Summary:

 Help implement data plans, monitor and improve Mobile Broadband performance and assist in achieving Data services launch and revenue as per Business Plan. Liaise with Sales & Customer Relations to promote data services internally & externally.

 

Job Role

Key Tasks:

  • Provide the relevant support in the implementation, monitoring & evaluation of mobile and fixed broadband plans.
  • Liaise with Sales & Distribution and give input into plans aimed at improving mobile and fixed broadband services.
  • Support data services implementation – Configurations, data bundles, data usage initiatives, etc.
  • Coordinate communication support and media activities for all data launches.
  • Provide consumer insight on data to relevant stakeholders and provide relevant support in disseminating accurate data information across the operation.
  • Assist Sales (BNS, Channel & Field Agents) in Data Education; Road shows, Seminars, etc. ensuring the right communication materials on data are available to trade channels.

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  • Monitor and follow through consumer complaints on data availability & usage problems.
  • Work closely with Sales, & Customer Care & NWG to resolve all customer complaints.
  • Assist in developing Product Concept Document (PCD), ensuring documents are approved by all stakeholders timeously.
  • Lead all User Acceptance Tests (UAT) for Data Services ensuring all scenarios are defined and tested.
  • Use appropriate checklist to improve process & procedures for testing.
  • Perform UAT with Customer Care, Sales and Customer Management.
  • Use consumer insight to promote product and services both internally & externally.

Context :

  • Dynamic and highly competitive telecommunication & ICT industry
  • Highly regulated environment
  • Regionalization structure implication
  • Performance driven environment
  • Developing sophisticated Client base
  • Diverse cultural environment
  • Active Media Engagement & Brand Reputation

Competencies

Professional/Technical competencies:

  • Project Management and Cross functional Working Skills
  • Commerciality and Sound Marketing Judgement
  • Interpretation of IT/Technical systems/architecture.
  • Telecom Business Savvy
  • Market Research
  • Customer Satisfaction Measurement
  • Business Development

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Skills & Physical Competencies:

  • Ability to manage self and be a team player, good conflict management, ability to take and manage accountability
  • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
  • Interpersonal Skills  –  Leadership, customer centricity, collaborative and  coaches & develops direct reports
  • Personal Skills  – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
  • Organizational Positioning Skills  –  Good written and verbal communication, presentation skills, commitment to the organization
  • Global thinker, Analytical thinking and Problem solving abilities.
  • Skill in Resource Management

Education:

A Degree in Marketing, Information Technology or in an equivalent field.    

Experience:

3 years relevant experience in Product Management, Project Management, Customer Service, Marketing or Sales.

NB: The Incumbent must always maintain strict confidentiality

Kindly indicate theVacancy number MTN-MKT-ADTRACK0010 as email subject to avoid disqualification.

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online




Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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