Petra Securities Sales / Marketing Jobs in Ghana
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Petra Securities Limited wishes to announce a vacant position for Business Support Officer to support the operations of Petra Securities.
Employment Type: Permanent
Reports to: Operations Officer
Job Summary
The role will provide general administrative assistance to the Commercial Operations Manager in managing the back-office work and reporting on sales, analyzing sales to measure performance, including performing market research on consumer trends and handling of internal operational processes.
Essential Functions
- Validate and ensure the accuracy and completeness all new customer data provided by sales team on daily basis using the approved system.
- Process all customer applications of retail products including direct debit mandates and ensure effective customer onboarding within agreed SLAs.
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- Provide customer services by issuing promptly customer account statements and balances; processing redemptions; executing direct debit instructions of customers and providing customer payment split schedules to relevant stakeholders.
- Liaise with service providers to solve all operational and customer related issues.
- Assist in conducting research on industry trends and competitive environment to improve sales initiatives.
- Assist in developing and executing new procedures and processes resulting in effective and efficient sales operations conducted with integrity.
- Generate daily, weekly, and monthly sales & operational reports as required.
Education
- A minimum of first degree in any relevant discipline
Experience
- A minimum of 1 year of experience in a similar role
- Computer Proficiency in Microsoft office suites (Excel, Word, and PowerPoint)
Skills & Personal Attributes
Supervisory Responsibility
- This position has no supervisory responsibilities.
- Excellent problem solving and analytical skills.
- Good written and verbal communication skills.
- Attention to detail.
- Team Player.
- Result-oriented.
- Strong work ethic.
- Ability to manage time effectively, set priorities, and meet deadlines.
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