Business Support Officer - Petra Securities Limited

Petra Securities Limited wishes to announce a vacant position for Business Support Officer to support the operations of Petra Securities.

Employment Type: Permanent

Reports to: Operations Officer

Job Summary

The role will provide general administrative assistance to the Commercial Operations Manager in managing the back-office work and reporting on sales, analyzing sales to measure performance, including performing market research on consumer trends and handling of internal operational processes.

Essential Functions

• Validate and ensure the accuracy and completeness all new customer data provided by sales team on daily basis using the approved system.
• Process all customer applications of retail products including direct debit mandates and ensure effective customer onboarding within agreed SLAs.

• Provide customer services by issuing promptly customer account statements and balances; processing redemptions; executing direct debit instructions of customers and providing customer payment split schedules to relevant stakeholders.
• Liaise with service providers to solve all operational and customer related issues.
• Assist in conducting research on industry trends and competitive environment to improve sales initiatives.
• Assist in developing and executing new procedures and processes resulting in effective and efficient sales operations conducted with integrity.
• Generate daily, weekly, and monthly sales & operational reports as required.

Education

• A minimum of first degree in any relevant discipline

Experience

• A minimum of 1 year of experience in a similar role
• Computer Proficiency in Microsoft office suites (Excel, Word, and PowerPoint)

Skills & Personal Attributes

Supervisory Responsibility

• This position has no supervisory responsibilities.
• Excellent problem solving and analytical skills.
• Good written and verbal communication skills.
• Attention to detail.
• Team Player.
• Result-oriented.
• Strong work ethic.
• Ability to manage time effectively, set priorities, and meet deadlines.