District Registration Officer - National Identification Authority (NIA)

The District Registration Officer (DRO) at National Identification Authority (NIA) under the general guidance of the Regional Registration Officer, shall be responsible for the following duties:

• Overseeing the operations of the NIA District Office;
• Managing the day-to-day affairs of the District Office;
• Providing efficient and effective management and administration, and upholding NIA’s standards of excellence and service;
• Liaising with the contact persons of institutions and property owners of facilities where NIA offices are located or where registration exercises will be conducted;
• Ensuring the availability of conducive atmosphere for the smooth registration of applicants especially the vulnerable and people with special needs;
• Providing input for the development of the budget and procurement plans of the District;
• Leading the delivery of customer-based services;
• Collaborating with MMDAs to ensure effective implementation of registration exercises in the District;
• Conducting staff appraisals within the District Office as may be required;
• Preparing staff performance reports for presentation to the Regional Registration Officer and Management;
• Preparing and submitting weekly, monthly, quarterly and annual reports of the District Office to the Regional Office;
• Providing inputs for the development of appropriate operational systems and manuals to ensure compliance with statutory regulations and corporate policies/standards;

• Ensuring that complaints from applicants, holders of National ID cards, users of verification services and the general public are promptly investigated and addressed;
• Organising and implementing training programmes for staff in the District;
• Ensuring the adherence by staff to standard operating procedures and instructions issued from time to time by the Authority;
• Ensuring the discipline and welfare of staff in the District;
• Ensuring that logistics assigned to the district office are used judiciously and properly accounted for;
• Facilitating the safe and secure deployment and storage of registration materials and logistics in the district as well as their maintenance;
• Performing any other duties that may be assigned by the Executive Secretary.

Qualifications and Experience

• A Master’s Degree in the Social Sciences, Business, Computer Science/Information Technology or related discipline from a recognised University or equivalent professional qualification is required;
• At least two (2) years post qualification working experience which combines strategy and operational leadership prior to working with the National Identification Authority;
• A minimum of three (3) months working experience with National Identification Authority is required;
• Proven completion of National Service.

Competencies and Skills

The successful applicant must have the following:

• Excellent leadership skills;
• High level of integrity and maturity;
• Sound decision-making skills;
• Strategic planning and performance management skills;
• Excellent and effective communications and interpersonal skills;
• Strong analytical, quantitative and problem-solving skills;
• Good negotiation, persuasion and conflict management skills;
• Excellent report writing skills;

• Ability and agility to work under pressure and meet deadlines;
• Fluency in written and spoken English;
• Fluency in at least one Ghanaian language;
• Working knowledge of one other Ghanaian language is an advantage;
• Proficiency in Microsoft Office;
• Having a licence to practice as a Commissioner for Oaths is an advantage;
• Willingness to accept posting to any part of the country.

Salary and other Conditions of Service: As applicable in the Public Service