Sales Team Leader - First National Bank

purpose

Lead, develop and manage Sales Team to deliver on targets while adhering to Sales processes and procedures to ensure compliance and reduce risk. Proactively create business opportunities for team members by engaging and networking with relevant stakeholders.

responsibilities

• Drive significant growth and profitability in the context of sales and cost management.
• Manage the growth of active customer Account Base to increase client base through leads, campaigns and customer initiated work.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Monitor and manage the resolution of customer complaints and ensure resolution of escalated customer and staff complaints.
• Cultivate and manage objective working relationships with a variety of stakeholders.

• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
• Manage own development to increase own competencies.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Ensure appropriate skilling and adequate capacity of team members for the achievement of sales goals and adherence to service standards.

experience and qualifications

• First Degree in a relevant field.
• 3 – 4 Years related experience.