Advans Ghana Customer Service Jobs in Central Region
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The Customer Service Officer at Advans Ghana Savings & Loans is responsible for all banking services tasks. He/she must be able to act as a teller and be able to manage all administrative and commercial tasks in the branch
MAIN RESPONSIBILITIES
1.1 Front Office Tasks
- Manage the MIS by creating and updating of clients loan and deposit applications and accounts.
1.2 Control
- Control the loan appraisal form and the client file before loan committee meeting, loan disbursement and after signature of BM and clients.
- Supervise the signing of contract between clients and Advans Ghana
- Check that all files are complete and ready for loan committee
- Ensure all documents generated during branch operational activities are filed in a due manner as laid down by policy and procedure
- Correct all mistakes created in orbit and reported by DQC
- Share information and best practices with the other branch staff
- Report all the issues related to the job to immediate supervisor
- Use the reporting tools for control and analysis
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2. Commercial Activities
- Welcome and inform the customers and potential customers at the branch.
- Open accounts for new customers
- Conduct information meetings organized in the branch for potential clients
- Participate in collective prospection and other commercial activities in the market areas with the client officers.
- Deal with clients in a manner that is conductive to strengthening the Advans Ghana public image
- Participate in field promotion of Advans Ghana products and services.
- Be actively involved in the development of deposit in the branch.
- Identify clients’ needs and propose new products/services to the management
- Participate in the promotion of new products and services by giving information to customers.
3. Administrative Activities
- Make arrangements of branch planning (Loan committee meeting, Client officer planning…)
- Ensure that branch documents are filed in a due manner, keeping the Advans Ghana standards.
- Manage the MIS by creation of clients, loan and deposit accounts.
- Establish and maintain good and clear working relationship with other branch staff.
- Assist in the training and coaching of new and existing staff.
GENERIC ACTIVITIES
Prospection, Account opening, filing
CHALLENGES
- Deal with very sensitive customer issues that needs high level of secrecy
- May be asked to undertake relieve duties in a different branch without notice
- May be asked to temporarily play a different role in the same branch when there is a shortage of staff
- May deal with extremely difficult clients
- May be asked to support the commercial activities of other branches
EDUCATION AND EXPERIENCE
MINIMUM REQUIRED EDUCATIONAL LEVEL
At least an HND, Bachelor’s Degree and other professional qualifications
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Specific Training Required
- Orbit work instructions, processes and procedures
- IT protocols
- Customer service, sales and marketing
- Products and services
REQUIRED EXPERIENCE (WORK FIELD AND NUMBER OF YEARS)
- A minimum of one (1) year working experience (National Service inclusive).
- Practical knowledge of micro/small businesses and market environment is an advantage.
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