eLearning Manager - University of Ghana

The University of Ghana hereby invites applications from suitably qualified persons within the University for the position of eLearning Manager.

POSITION: eLEARNING MANAGER

REPORTING TO: DEPUTY CHIEF IT OFFICER, SERVICES

SUPERVISES: LMS Administrator, Multi-Content Development Team, Instructional Designers

JOB ROLE

To provide support for operating policies and procedures with a focus on online course development, faculty training and mentoring and multi-media and production services in support of online instructional programs offered through the University in line with learning management initiatives for the achievement of the objectives of the University.

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KEY ACCOUNTABILITIES

• Manages online course development, faculty training and mentoring and quality initiatives for eLearning and instructional design.
• Ensures accessibility issues related to online instruction are addressed and compliance with applicable regulations adhered to.
• Oversees the planning, implementation and evaluation of production services using a variety of media.
• Supervises professional, technical/support staff in the management of issues resolution and inquiries from College departments, the community and/or external agencies and partners.
• Initiates operating policies and procedures with a focus on online course development, faculty training and mentoring and multi-media and production services in support of online instructional programs offered through the University.
• Oversee the performance of day-to-day administration and maintenance of the Sakai Learning Management System.
• Oversee the provision of timely and efficient troubleshooting assistance to users by investigating all questions/issues relating to the LMS and taking appropriate action for resolution..
• Manage the creation and enforcement of LMS standards, policies, and procedures
• Establish and maintain a strong vendor relationship to accomplish business objectives, including escalation of critical issues and troubleshooting critical Sakai functionality.
• Provide role-based system training as needed.
• Provide and make recommendations for systemic process improvements.
• Evaluate, recommend, and pilot new technologies as appropriate.
• Prepare, deliver and manage reports, recommendations, or alternative solutions to address existing and future business needs as related to LMS data.
• Coordinate the generation of ad hoc and recurring reports generated in the LMS.
• Design, run and analyse reports created outside of the LMS as needed.
• Design and develop online learning materials and help for applications using University of Ghana standards and development tools.
• Plan and organize periodic e-content training for lecturers.
• Assist lecturers to convert paper-based teaching materials into electronic and web-based versions.

Qualification Required & Experience

COMPETENCY REQUIREMENTS

The applicant must be a staff of the University of Ghana at the grade of at least, Principal ICT Assistant and have:

• A Master’s Degree in Management Information Sciences
• A Bachelor’s Degree in Computer Science or Information Studies
• A minimum of Ten (10) years relevant post qualification working experience.
• A minimum of Six (6) years of experience administering an LMS.
• Experience with database administration

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Required knowledge, Skills and Attributes:

• Outstanding problem-solving, analytical, organizational, and time management skills.
• Knowledge of MySQL and Redhat Linux.
• Ability to manage multiple concurrent objectives and projects.
• Outstanding written and verbal communication skills with the ability to multi-task, prioritize and work under deadlines.
• Excellent communicator who works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving.
• Knowledge of one or more content authoring tools highly desirable (Adobe Captivate, Articulate, etc)
• Possess outstanding customer service skills.
• Ability to work with minimal supervision.
• skills in developing high quality, standard-based online course design and development skills;
• Basic budgeting principles and practices;
• Project management principles and practices;
• Video, multi-media, and graphic material production principles and practices;
• Knowledge of Applicable software systems utilized in daily operations;
• Knowledge of Applicable digital production equipment;
• Knowledge of eLearning principles and practices;
• Knowledge and understanding of current and emerging educational technology.
• Ability to work with diverse academic, cultural and ethnic backgrounds of community college students and staff;
• Ability to utilize computer technology for communication, data gathering and reporting activities.

Location: Accra