Key Account Manager - Deutsche Post DHL

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

However we are an organization that is not just moving goods around but we have a very clear purpose, we are: Connecting People. Improving Lives.

We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist.

We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Currently we are looking for Key Account Manager who will be a direct link between DPDHL and our customers.

Would you like to help identify a customer’s unique needs and makes sure that those needs are met? Are you interested in building an ongoing, long-term relationship with your customers?

Would you like to make customers feel valued and encourages them to remain loyal to DPDHL Company?

If yes, please read on.

Your task will be:

• Manages relationship of a defined number of CSI/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)
• Seeks and prospects for Strategic Customer targets to win new customers
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
• Works on regional customer initiatives and for implementing global business plan contents
• Plans and manages accounts
• Collects relevant customer information for the
• RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
• Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issuesConsults CRMs and Sector Heads

Your profile should look like:

• Minimum 3 years of experience in Key Account Role/Sale Department
• Knowledge and experience in Logistic and Transportation area
• Customer management experience
• Knowledge and experience of managing multiple/varied costumers
• Fully computer literate, with a solid knowledge of MS Excel, MS PowerPoint
• Enjoy communication and interaction with people

We offer:

• Unique international strong brand spirit of DHL
• Employer who respect employees and help manage your time at and away at work to achieve work/life balance
• Strong team with interaction with people from all over the world
• Flexible working hours  with possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary