Head Collections and Recoveries - Bayport Savings and Loans

Meet Payroll Collections targets

• Responsible for delivering all payroll collection targets
• Partner with various teams in credit and collections to ensure that off payroll targets are met.
• Effectively works with relationship managers to ensure that any issues or anomalies around collections are dealt with on a timely basis
• Work with external debt collection agencies to optimize collections

Meet Non-payroll collections targets

• Meet agreed non-payroll collection targets
• Partner with various teams in credit and collections to ensure that non-payroll targets are met
• Effectively working with relationship managers to ensure that any issues or anomalies around non-payroll collections are dealt with on timely basis
• Work with external debt collection agencies to optimize collections in the non-pay-roll space

Manage Team Performance

• Partner the People team to recruit talent into collections and recoveries
• Manage the training plan and training delivery for the unit
• Create and manage work schedules for the unit
• Supervise and is responsible for the output of the unit
• Manage team performance
• Ensure compliance by staff to necessary policies and regulations around collections

Own and update respective policies for the various products

• Collaborate with the Chief Credit Officer and Group Credit Officer in updating the respective policies for the various products

Reporting

• Ensure regular reporting of collections performance and statistics
• Present regular reporting of collections performance and statistics to management

Budget management

• Manage the cost of collections budget