Hubtel Limited Customer Service Jobs in Accra
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In this position, you will be available via phone, email, and chat to assist customers with those parts of Hubtel’s services and features that require a human touch.
Your primary place of work will be at our offices at Kokomlemle, Accra, Ghana, as an on-site position with Work-From-Home possibilities.
Perks:
- State of the art working environment
- Subsidized breakfast, lunch, and snacks
- Health insurance
- Long term pension savings
- Petty expense support to cover internet, phone calls, and other reasonable requirements
- Access to office gym and games room
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Your key responsibilities
- Apply common-sense and some minimal internal operational processes to assist customers as necessary
- Resolve customer complaints via phone, email, mail, or social media
- Remain available online to assist customers as n
Before you apply, make sure you qualify as follows:
- You must be savvy with Hubtel’s services and features. Being a customer is a strong advantage.
- You must be a good and patient listener with a knack for low-level multi-tasking
- You must be at least fairly savvy with laptop and smartphone applications
- You must have excellent communication skills with great love to chat online from both mobile and PC.
- You must be able to present and breakdown technical information for ordinary understanding
- You must be self-driven enough to close out tasks with little to no supervision
- You must be able to work from home with reliable internet connectivity and stable electricity supply in a quiet environment.
- You must own a functional personal laptop capable of meeting the demands of the work.
- Being a female with current or previous work experience in a similar position is an advantage.
Qualifications:
- Tertiary certificate, or Degree in any related field;
- 1+ years’ experience working in a similar role
- Have a high level of written and oral communication skills.
Key Performance Indicators:
Performance on this role will be measured by;
- Customer Satisfaction of the people you assist.
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