Hubtel Limited Customer Service Jobs in Accra
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Job Purpose:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; educating and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Responsibilities (functions and duties):
- Contribute to team effort by accomplishing related results as needed
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
- Utilize computer technology?
- Work with the customer service manager to ensure proper customer service is being delivered
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
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Knowledge and Critical Skills:
- Product Knowledge
- Listening Skills
- Multitask
- Attention to Detail
- Analytical/Problem Solving
- Ability to Work Under Pressure/Adaptability
- Computer Skills
Qualifications:
- Tertiary certificate, or Degree in any related field;
- 1+ years’ experience working in a similar role
- Have a high level of written and oral communication skills.
Other Requirements:
- Ability to work from home with reliable internet connectivity and stable power.
- Ability to provide your own equipment (laptop) for work.
Key Performance Indicators:
Performance on this role will be measured by;
- Customer Satisfaction
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