Fidelity Bank Ghana IT Jobs in Accra
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The Applications Support Officer at Fidelity Bank Ghana is to provide technical and other user support services to all assigned business applications within the bank
Responsibilities
- Take ownership of all logged issues – incidents/requests within business application support unit
- Provide technical support to IT projects and initiatives
- Manage and ensure business continuity from applications perspective, ensuring backups are taken according to the bank’s backup policy
- To effectively review all application logs to ensure services are not adversely impacted
- Maintain and update log of all issues arising from all assigned business applications
- Troubleshoot and arrive at root cause of all assigned issues
- Resolve all assigned issues
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- Liaise with vendors to support all assigned applications
- Ensure change control procedures are enforced
- Provide technical/application support to users in the Bank.
- Provide on the job training to Branch Systems Administrators/users.
- Manage set-up and installation of new applications as and when required
- Test out fixes/patches sent by vendors before implementation
- Submit weekly issues and resolution reports
- Take on other tasks and projects as and when required
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
Knowledge
- A recognized University Degree in Information Systems/Technology.
- Knowledge of UNIX/Microsoft Operating Systems preferable.
- Knowledge of Flexcube preferable.
- Knowledge of SWIFT payment system
- Knowledge and appreciation of the Banking /Financial industry would be an advantage
- Knowledge of ITIL service management will be an advantage
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KEY RESULT AREAS
- User satisfaction – Over 95% of reported issues are resolved within agreed timelines
- Root cause analysis – Over 80% recurrent issues are identified and resolved permanently
Experience
- 4 years working experience preferably in a Financial Institution.
Skills
- Good troubleshooting skills.
- Good analytical skills.
- Ability to work under pressure.
- Must be team player.
- Ability to work outside business hours.
- Good communication skills.
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