IT Generalist - Mainspring Resourcing

The successful candidate must be located in Accra, Ghana and able to work remotely and in an office environment. He/She must be able to work independently, as well as offer support primarily to our Ghana and other offices based in Africa, US and Europe.

The successful candidate must be able to handle multiple applications, systems, network and/or telecommunications activities. Manage information systems thoughout the organization.  May include programming, analysis, networking, data processing, and/or  administration responsibilities. Resolve technical problems. Research and recommend technology. Coordinate information system priorities and perform other duties as assigned.

Start out, will be approximately 20 hours a week – with opportunity to increase hours and/or technical acumen as the business grows.

Job Responsibilities/Skills

The following skills, abilities and acumen required to perform these duties and responsibilities

• Ability to communicate over the phone to troubleshoot issues in English
• Provide technical assistance to computer system users
• Solve problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied
• Use advance tools, knowledge and experience to analyze, diagnose and resolve problems.
• Contributes to evaluation and maintenance of existing support documentation.
• Complete assigned goals.
• Monitor help desk queue and resolve issues related to:
  • Email Support
  • Password Resets
  • Website issues
  • Application access
  • Basic IT troubleshooting

Server and Application Admin

• • Regular patching and updates
  • Performing Backups
  • Managing website hosting

Administration tasks

• • Data entry
  • Scheduling meetings
  • Transcribe recordings
  • Document procedures
  • Create training documents

Soft Skills

• • ?Technically inclined
  • Self-motivated
  • Good communication

Qualifications / Experience

• Must have Linux experience
• Minimum of 4 years experience as a IT Generalist or equivalent combination of education and experience.