Services Country Manager - Jumia Ghana

Full Job Description - Read Carefully

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform. With over 5,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders

Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills, and empowering a generation.

About the role:

As JS Country Manager your main responsibilities will be to develop and drive the logistical arm of Jumia, in your market through operational and strategic actions. You will directly build and manage your operational team. You will be supported by a world-class team that has opened ventures throughout Africa and can bring experience and tools to ensure your success in the country. 

What you will do:

• Implement best practice fulfillment processes in the country
• Recruit and manage the logistics and fulfillment teamnormal
• Manage a fleet and 3PL providers + negotiate with 3PL provider
• Deliver measurable results linked to your business within designated region
• Ensure monthly reporting of actions and results against target percentages
• Ensure the smooth fulfillment of the items sold
• Ensure the quality of the measurement of selected KPIs hourly, daily, weekly and monthly
• Scale the team and the processes to support the growth of the company
• Constantly improve and develop new internal processes
• Make fast decisions in order to solve daily emergencies
• Produce regular reporting on the Operations performance
• Create an unparalleled environment for employee development and happiness
• Coordinate project management of new initiatives
• Budget management and control
• Ensure that all financial processes associated with each financial month, quarter and year end are executed accurately and in a timely manner at Executive level
• Undertake ad hoc projects as required in the development of the department’s objectives 

Who you are:

• Excellent communication skills both written and verbal
• Familiarity with working in a culturally diverse environment
• Excellent People, Problem-solving, Negotiation, Time management and Coordination skills
• Self-Driven and great independent follow-through Ability
• Strong entrepreneurial skills, leadership, and drive

Relevant Experience & Qualifications:

• Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
• Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
• Relevant professional certification in Logistics or supply chain management will be an added advantage
• Relevant years of experience in FMCG, E-Commerce or commercial experience
• Demonstrated competency in data reporting and analysis
• Experience in a multinational environment
• Experience or high level of comfort in logistics operations
• Experience of E-commerce best practices, with an understanding of customer and seller behavior

We Offer:

• A unique experience in an entrepreneurial, yet structured environment, surrounded by AAA
• A unique opportunity of having strong impact in building the African eCommerce sector
• The opportunity to become part of a professional and dynamic team
• An unparalleled personal and professional growth – grow with Jumia 

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