Technical Implementation Manager - SPRY

SPRY is seeking to recruit a Technical Implementation Manager in Accra.

Job Description

• Serve as the team advocate for Implementation in terms of cross team communications, partnerships and functions
• Provide guidance and expertise for the Everwage HR and Payroll application and onboarding process
• Maintain a high level of data integrity for the Implementation Team by auditing clients' payroll data (including tax filings and imported payroll history from a client's previous provider) and ensuring accurate data is setup on Everwage
• Resolving errors during prior payroll ingestion to make sure clients start with their on-target payroll date
• Help clients through their first payroll run and make sure they have the knowledge to run future payrolls independently
• Perform detailed audits of historical data, company level data and employee level data to ensure accuracy and credibility throughout the Implementation
• Manage client expectations - Serve as client advocate to resolve any concerns that may detract from an optimal client experience
• Work closely with our sales, product and other internal teams to develop and prioritize product improvements
• Communicates regularly with prospects during the Implementation to understand their pain points and liaise with the product team to deliver results
• Update the company’s CRM, the Pipedrive, with Implementation details, various stages and scheduled times for Implementation

The Ideal Candidate:

• Must have a First Degree from a recognized institution or a Higher National Diploma from a recognized institution
• Minimum of two (2) years’ experience in a similar role
• Excellent critical thinking and problem solving abilities
• Excellent communication and presentation skills
• Strong sense of urgency for reaching goals and key deliverables
• Strong attention to detail, ownership of work, and tremendous project/time management skills
• Must be proficient in the use of Microsoft office essentials (especially Excel)
• Must be comfortable with data-packed spreadsheets, and know your way around excel formulas
• Must be able to manage time and calendar schedules using Google calendar and Pipedrive
• Strong inter-personal and communication skills
• Drive; Grit; Team oriented; Self-motivated