Vodafone Ghana IT Jobs in Accra
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Full Job Description - Read Carefully
The Regional Operations Manager at Vodafone Ghana will manage regional technical operations to deliver and maintain KPIs within SLA to all mobile and fixed customers, ensure effective coordination of all technical work and stakeholder engagement to drive accountability, and to ensure efficient delivery within the outsourced operations for all services.
Responsibilities
Responsibilities and Experience
- Achieve and maintain agreed SLAs for fault and new service provision for the fixed and mobile network through effective work allocation and continuous trending to achieve improved performance and also drive accountability and efficient delivery within the outsourced operations for all managed services
- Ensure readiness of network to support business demand for growth in fixed & mobile subscribers.
- Ensure workflow processes in both fixed and mobile spaces are optimised to ensure efficient delivery for all regional teams and supporting functions, and also ensure effective change management within the Technology function by tracking all changes and ensuring change management process is duly followed.
- Participate in annual operational and strategic planning including sectional budget preparation and provide technical guidance to Commercial, Marketing, Revenue Assurance and Technology Business units.
- Provide clear targets and direction to team and conduct regular performance review meetings, , develop a competence development plan as well as provide succession plan for the team
- Sets and controls the Central Operations budget and is responsible for the unit’s team management including recruitment.
ADVERTISEMENT - CONTINUE READING BELOW ↓ CONTINUE BELOW ↓
- Ensure manpower profile is delivered against the QPB. (quality program baseline)
- Responsible for service, investment and operational expenditure within financial limits
Experience
- Engineering Degree or equivalent in the relevant Field.
- Four (4) or more years of relevant working experience in the Mobile, Fixed, IP, Data Networks and Field operations and must be able to manage demand.
- Excellent understanding of mobile and fixed communications technologies, emerging technologies and the local Ghanaian telecom market.
- Proficient in using CAD and Map tools such as AutoCAD and GoogleEarth
- Proficinet in working with Fibre, Copper, Power and Microwave Technologies
- Excellent skills in desktop computing
- Service delivery experience
- Experience in the resource management environment.
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More IT Jobs
✅ Digital Transformation Manager - Telecel Ghana