Analyst: Digital Forensics - MTN Ghana

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Job summary

To conduct digitally-enabled fraud investigations and digital forensic examinations that support the detection, investigation, and prevention of fraud, misconduct, and cyber-related incidents. The role ensures that all forensic activities are performed in accordance with internationally accepted forensic standards, legal requirements, and MTN’s Fraud Risk  Management (FRM) framework, thereby preserving the integrity and admissibility of digital evidence.

Context:

• Evolution to a technology company and business models
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritised
• Partnerships at the core of business practices
• Multinational environment – Internal audit and forensics Group best practices
• Performance-driven environment
• Diverse cultural environment

At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Key Tasks

Digital Forensic Examinations

• Perform forensic acquisition, preservation, and analysis of digital evidence from computers, mobile devices, servers, cloud applications, and network logs.
• Maintain strict chain of custody and ensure all evidence is handled in a forensically sound manner (e.g., write-blocking, hashing, verified imaging).
• Utilise industry-standard forensic tools (e.g., Cellebrite, EnCase, FTK, Axiom, X-Ways) to recover deleted, encrypted, or hidden data.
• Conduct memory forensics, timeline analysis, and malware triage where required.

2. Fraud Investigations

• Lead or support investigations into complex fraud incidents, including employee misconduct, vendor fraud, revenue leakage, and cyber-fraud.
• Develop investigation plans, gather documentary and testimonial evidence, conduct interviews, and prepare comprehensive investigation reports.
• Identify root causes, control weaknesses, and systemic risks; recommend practical remediation measures.
• Maintain and analyse the Fraud Incident Register to identify trends, emerging threats, and predictive red flags.

3. Reporting & Expert Testimony

• Prepare clear, concise, and objective forensic reports suitable for management, legal proceedings, and disciplinary hearings.
• Present findings to internal stakeholders (e.g., HR, Legal, CEO, Audit Committee) and, where necessary, provide expert witness testimony in court or before regulatory bodies.
• Assist in the preparation of case files for criminal prosecution or civil recovery in collaboration with law enforcement and legal counsel.

4. Technology & Data Analytics

• Apply advanced data analytics (SQL, Python, ACL, Power BI) to detect anomalies, patterns of fraud, and suspicious transactions.
• Leverage continuous monitoring techniques to proactively identify fraud risks and control breakdowns.
• Collaborate with IT Security and Cyber Defense teams to align digital forensic capabilities with incident response processes.

5. Governance & Continuous Improvement

• Ensure all forensic activities comply with the ACFE Code of Professional Ethics, and MTN’s Fraud Risk Management Framework.
• Stay current with emerging forensic technologies, cyber threats, and legal developments through continuous professional education (CPE) and industry certifications.
• Support the enhancement of forensic policies, procedures, and tools to maintain best-in-class capability.

Qualification Required & Experience

Education:

• Bachelor’s degree in computer science, Digital Forensics, Cybersecurity, Information Technology, or a related field.
• A degree in Accounting / Finance combined with demonstrable digital forensic training may be considered.

Professional Certifications (in progress or completed)

• Digital Forensics: CFCE, EnCE, CCME (Cellebrite), GCFA, CHFI, or equivalent.
• Fraud Examination: CFE (Certified Fraud Examiner) is strongly preferred.
• Information Security: CISSP, CISM, or equivalent is a plus.
• Formal training in forensic interview techniques (e.g., Wicklander-Zulawski) is an advantage.

Experience:

3 years of combined experience in digital forensics, fraud investigations, or information security within a corporate environment, law enforcement, or professional services firm (e.g., Big 4, forensic consultancy).

Professional/Technical competencies:

• Digital Forensics: Knowledge of forensic imaging, mobile device extraction, memory and cloud forensics, file carving, artefact analysis, chain of custody, and forensic reporting using tools such as Cellebrite UFED/Physical Analyzer, EnCase, FTK, and Axiom.
• Fraud Investigation & Case  Management: Understanding of fraud investigation methodologies, evidence evaluation, suspect interviewing, statement taking, case management, and investigation reporting.
• Data Analytics & Technical Skills: Proficiency in SQL, Python or other scripting languages, ACL, IDEA, Power BI, CAATs, and data analysis techniques for anomaly detection and investigative support.
• IT, Cybersecurity & Network Fundamentals: Knowledge of operating systems (Windows, Linux, macOS), networking protocols, cloud platforms (AWS, Azure), cybersecurity principles, and the broader IT environment.
• Legal, Regulatory & Governance: Understanding of evidence admissibility, criminal procedure, data privacy and protection laws, telecom regulations, and governance/risk/control frameworks such as COSO, COBIT 5, and King III.
• Audit & Internal Controls: Knowledge of auditing standards, financial reporting principles, internal controls, audit planning, and control assessment techniques.
• Telecommunications Industry Knowledge: Understanding of telecom operations, commercial performance drivers, convergence trends, and regulatory requirements within the telecommunications sector.
• eGRC & Incident Management: Familiarity with eGRC platforms, incident management systems, and investigative workflow processes.

Skills/ Physical competencies:

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and coaching skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Global thinker, Analytical thinking and Problem-solving abilities.

Must live the MTN Values of:

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done

General working conditions

• Anywhere/Anytime work/ Ability to manage self/Personal accountability.

Location: Accra

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