Chika Service Group Administrative/Secretarial Jobs in Accra
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Full Job Description - Read Carefully
The Centre Assistant at Esther's Place will serve as the main face of the Centre when clients come in. They will be responsible for ensuring that clients are able to use the Centre effectively and efficiently, and assist the Centre manager and other staff in providing a welcome, safe and enhanced experience for clients.
Essential Role/Function:
- To be responsible for the opening and closing of the facility on a daily basis
- To receive clients and visitors through the door, and serve as the first point of information for clients and potential clients
- To contribute to the performance of the centre, ensuring a clean, efficient, effective and professional service to clients, partners and stakeholders.
- To follow the processes, policies and procedures within the centre to support delivery of excellent service to clients
- To design and promote activities to meet client demand and generate revenue
- To maintain high levels of customer care, often with a particular focus on avoiding loss of existing users
- To manage schedules of maintenance, repairs and cleaning
- To carry out health and safety checks on site on a daily basis and resolve or escalate any issues
- To handle complaints and incidents, e.g. near misses, accidents, emergencies or theft
- To ensure own and staff members' training is up to date
- To cash up and keep membership records
- To use advanced management information, such as footfall and popularity of services by hour, to improve provision and timetables and cope with fluctuations in demand
- To write monthly or weekly reports for centre owners or more senior management.
- To provide a high quality phone, face to face and email service to customers, partners and stakeholders.
- To book and manage appointments, centre use times and sessions for clients and other staff members
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- To undertake other administration duties and responsibilities on a short or long term basis as required
- To work in a team providing centre cover for team members as directed.
- To contribute to ensure that customer service delivery is continually improved in ways that meet the needs of the company as well as partners/stakeholders.
PERSON SPECIFICATION
Education and Knowledge:
The successful applicant must have:
- Diploma or higher in office administration, secretaryship or equivalent
- At least 3 years’ experience working in an administrative or related role
- Knowledge of general administrative practices and procedures
- Knowledge office procedures / protocols
- Knowledge of Microsoft Office packages (Excel, Word, Access, Outlook)
Abilities and Skills:
- Ability to learn and work with new software and packages
- Ability to speak, write and communicate in English fluently and effectively
- Ability to organize and complete work in a timely manner
- Ability to meet the physical challenges of the role, including bending, stooping, squatting, kneeling, lifting, standing
- Ability to meet the health clearance requirements of the role
- Report writing and presentation skills
- Good organisational ability and attention to detail.
- Have a flexible approach.
- Ability to work on own initiative, solve problems and work as part of a team.
- Can work under pressure.
- An understanding of and commitment to equality of opportunity for all.
- Able to do other work within the centre as may be required
- Ability to initiate and maintain clear, concise documentation
Personal Attributes:
Integrity, flexibility, enthusiasm, motivation, commitment and courtesy.
Remuneration:
GHS 500 per month with medical benefits and paid time off
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