Supervisory Contractor,Fixed Broadband Sales - MTN Ghana

The Supervisory Contractor For Fixed Broadband Sales at MTN Ghana is responsible for overseeing the operations of the sales team, building new customer base and organising sales activities towards target achievement.

Division: Enterprise Business

Department: ICT & Business Development

Location: Accra

Position: Supervisory Contractor, Fixed Broadband Sales

Level: Direct Contract

Reports to: Manager, EB Key Accounts 

Job Role

• Assist sales representatives and team to meet and exceed goals
• Maintain inventory and ensure items are in stock
• Handle customer questions, complaints, and issues.

• Track weekly, monthly, and quarterly sales performance
• Generate Call Reason Report and recommend appropriate actions
• Maintain a database of all potential leads from all EBD engagement platforms (Digital, Call & Physical)
• Drive Loyalty to EBD customers through customer 360 information and initiate appropriate engagement platforms.

Education

• Minimum of a Degree in Marketing or a related field

Experience

• Minimum of 2 years’ relevant experience. A telecoms background would be an added advantage

Professional/Technical competencies:

• Knowledge of the market and industry
• Strong knowledge in Marketing segmentation
• Customer Experience management
• MS Office Application
• Appreciation of all P10 initiatives
• Appreciation of BRIGHT strategy
• Knowledge of call center & IVR systems
• Knowledge of Customer Experience processes

Skills / physical competencies:

• Excellent communication and presentation skills
• Excellent organizational skills
• Team working ability
• Customer satisfaction measurement
• Effective time management and ability to prioritize
• Ability to manage conflict
• Initiative and enthusiasm, and the ability to multi-task
• Ability to work under pressure and tight deadlines
• Result oriented
• Strong interpersonal skills
• Reporting

Behavioural qualities:

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must Live the MTN Vital Behaviours of;

Complete Candor, Complete Accountability, Active Collaboration and Get it Done