Information Technology Specialist - Youth Empowerment Synergy

As the Information Technology Specialist at Youth Empowerment Synergy (YES-Ghana), you will ensure that internet access, email, intranet, Wide Area Network, and other applications are available to YES-Ghana staff. You will provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of infrastructure and network systems. You will analyse user requirements and procedures and improve existing systems, as well as review computer system capabilities, workflow, and scheduling limitations.

You will be a central member of the PASEWAY project team and will be responsible for acquisition, testing, deployment and problem-solving with regards to the Participant Information Management System (PIMS) and a Business Referral and Service Matching system. If you are passionate about youth innovation, believe in the potential of social innovation, and enjoy working in a fast-paced and creative organisation, then we would love to hear from you.

Responsibilities:

Organisation-wide IT backstopping

• Provide first-line support to end users for PC, server or mainframe applications, and hardware through troubleshooting
• Prepare PCs for deployment and provide education and/or training; perform software installations on company computers and configure applications as specified

• Train and support users in online communication services and client hardware and software operating environments
• Interact with networking services, software systems, and applications as appropriate for problem resolution; resolve operating difficulties and recommend system modifications to improve performance; assist in the evaluation of business problems, evaluate and recommend vendor packages, and implement required software
• Ensure effective maintenance of day-to-day system operations, e.g. system files management, account maintenance, archiving, backup and recovery, and hardware maintenance
• Conduct system/network monitoring for performance, security controls, capacity planning and disaster recovery
• Perform hardware diagnostics for the organisation’s computers; advise the organisation on hardware and software requirements; maintain partnerships with manufacturers and vendors; serve as the contact to IT vendors and service providers for planning and problem resolution
• Analyse and evaluate present or proposed business procedures or problems to define data processing needs; support organisation-wide efforts to utilise CRM to improve constituent engagement

Project-specific support

• Take lead in the procurement and design of a Participant Information Management System (PIMS) for the PASEWAY project; consult project teams on system design and structure
• Assist project teams with PIMS set up and configuration; test, review and optimise PIMS for structure, logic, and functionality
• Train key field staff and volunteers in PIMS field administration
• Troubleshoot remote monitoring issues including smartphone/tablet functionality, connectivity, and sync issues
• Create, maintain, and improve data visualisations using common business intelligence tools
• Take lead in the procurement, design, testing, deployment and ongoing maintenance of a Business Referral & Service Matching system for the PASEWAY project

Other duties

Other duties may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu (TOIL) may be taken

Person specification:

• Minimum bachelor degree and/or professional qualification in Computer Science, Computer
• Engineering, Information Technology, Management Information Systems or related field 3-5 years’ relevant experience in similar role
• Knowledge of IT operations, data and voice communications, and systems analysis; knowledge of SQL and relational databases strongly preferred
• Knowledge and experience in Windows administration, Active Directory, Network Services –
• Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), updates services, networking protocols, and cloud services administration

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YES-Ghana is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organisation.

YES-Ghana has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the organisation, including sexual exploitation and abuse, sexual harassment, abuse of authority and processes, and discrimination. YES-Ghana also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards
and principles.