Sandvik Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
At Sandvik Mining and Rock Technology, we can offer you a world of opportunities. As the leading supplier of equipment, tools, services and technical solutions in the mining and construction industry we able to present to you a diverse business that enables our employees to explore their potential and thrive.
Customer Management is our preferred way of working with our managed customer base. You will be responsible for the development and implementation of a sustainable management process/system in close collaboration with the respective Service and Business line to maintain customer loyalty. You will be responsible for managing information flow to and from our internal stakeholders to align with the customer needs.
While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!
Responsibilities:
Business Growth and Development
- Ensure overall support and drive common practice and generate relevant processes for ‘must win’ major projects. Specifically, you would be required to:
- Create and execute Customer testing to develop contract/sales opportunities
- Conduct Competitor Analysis and identify/implement needed actions
- Manage Contract Development to Contract Signature in conjunction with Business Line Management
- Identify, Analyze and Drive resolution of customer issues
- Develop way of working with Distributor/other Country network for major projects, using account management standards to ensure increased account revenue volume and growth
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Financials
- Responsible for achievement of budgeted revenue and GP.
- Responsible for working with assigned customers to maintain (days sales outstanding – invoicing) company target.
- Ensures customers are compliant with Sandvik Mining and Rock Technology terms and conditions of sale.
Personal Leadership
- Ensure that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
- Take responsibility for personal development and enhancement of skills.
- Proactively ensures community involvement within the area of responsibility.
Technical Expertise
- Stays current with industry developments, competitive offerings and issues affecting sales and customers.
- Occasionally participate in technical studies, demonstrations or field tests.
Environmental Health and Safety
- Comply with Sandvik Mining and Rock Technology safety policies and applicable government, customer or industry regulations or requirements.
- Identify and report any unsafe work habits.
- Strive to find safer ways for customers to work with Sandvik products.
- Ensure team reports are working in a safe manner and following Company Policies and Guidelines.
Qualifications
- You should be a results-oriented individual with relevant Consultative and Analytical skills.
- A Degree-qualified Engineer or possession of appropriateTrade background with equivalent Technical and Business experience.
- Exposure to international markets and strong cross-cultural awareness, particularly in remote challenging environments, is desirable.
- French language skills would be highly regarded.
- Competency in LEANSix Sigma methodology will be added advantage.
- You should possess highly developed interpersonal skills to conceptualize customer application processes in order to advise on equipment and other product needs.
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
At Sandvik Mining and Rock Technology, we can offer you a world of opportunities. As the leading supplier of equipment, tools, services and technical solutions in the mining and construction industry we able to present to you a diverse business that enables our employees to explore their potential and thrive.
Customer Management is our preferred way of working with our managed customer base. You will be responsible for the development and implementation of a sustainable management process/system in close collaboration with the respective Service and Business line to maintain customer loyalty. You will be responsible for managing information flow to and from our internal stakeholders to align with the customer needs.
While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!
Responsibilities:
Business Growth and Development
- Ensure overall support and drive common practice and generate relevant processes for ‘must win’ major projects. Specifically, you would be required to:
- Create and execute Customer testing to develop contract/sales opportunities
- Conduct Competitor Analysis and identify/implement needed actions
- Manage Contract Development to Contract Signature in conjunction with Business Line Management
- Identify, Analyze and Drive resolution of customer issues
- Develop way of working with Distributor/other Country network for major projects, using account management standards to ensure increased account revenue volume and growth
ADVERTISEMENT - CONTINUE READING BELOW
Financials
- Responsible for achievement of budgeted revenue and GP.
- Responsible for working with assigned customers to maintain (days sales outstanding – invoicing) company target.
- Ensures customers are compliant with Sandvik Mining and Rock Technology terms and conditions of sale.
Personal Leadership
- Ensure that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.
- Take responsibility for personal development and enhancement of skills.
- Proactively ensures community involvement within the area of responsibility.
Technical Expertise
- Stays current with industry developments, competitive offerings and issues affecting sales and customers.
- Occasionally participate in technical studies, demonstrations or field tests.
Environmental Health and Safety
- Comply with Sandvik Mining and Rock Technology safety policies and applicable government, customer or industry regulations or requirements.
- Identify and report any unsafe work habits.
- Strive to find safer ways for customers to work with Sandvik products.
- Ensure team reports are working in a safe manner and following Company Policies and Guidelines.
Qualifications
- You should be a results-oriented individual with relevant Consultative and Analytical skills.
- A Degree-qualified Engineer or possession of appropriateTrade background with equivalent Technical and Business experience.
- Exposure to international markets and strong cross-cultural awareness, particularly in remote challenging environments, is desirable.
- French language skills would be highly regarded.
- Competency in LEANSix Sigma methodology will be added advantage.
- You should possess highly developed interpersonal skills to conceptualize customer application processes in order to advise on equipment and other product needs.
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