MTN Jobs In Ghana January 2020

MTN Ghana invites applications from suitably qualified Ghanaians who are goal-oriented, results-driven with good leadership qualities and enthusiasm into the positions below .

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Click on a MTN Ghana job vacancy below to read more and apply

Supervisory Contractor, Carrier Operations

Job Role

• Assist in preparation of Carrier Operations performance reports on a periodic basis for the Opco
• Lead data gathering initiative for conducting performance analysis

• Collate inputs from different systems or place requests with different stakeholders to gather raw information required for performance analysis
• Validate accuracy of information provided prior to commencement of analysis (basic reconciliations like trend analysis, variance analysis etc)
• Liaise with business for clarifications on inputs provided
• Prepare initial drafts of reports on agreed metrics as per defined performance analysis schedule/ calendar
• Submit initial drafts of analysis for approval and validation with the Business & Carrier Operations Manager (as per defined delegation of authority)
• Analyse result to determine business performance
• Liaise with different stakeholders to discuss performance results, determine root cause for deviations (if any) and derive best suited action plan
• Obtain and consolidate responses from the relevant stakeholders based on the report being produced
• Liaise with SSH to validate AP, AR payments transactions recorded by the SSH team in EBS
• Invoicing, Settlement, Credit collections from interconnect partners
• MTN GlobalConnect reporting
• Liaise with RAFM to track SIMbox and IPRS fraud

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Controller, Contact Centre Performance Tracking

The Controller, Contact Centre Performance Tracking at MTN Ghana is to provide support for the department’s operations through efficient management of communication functions, training, orientation of new hires, PPP audits & Management, Performance tracking and evaluations, employee on boarding and off boarding management and Vendor Management.

Division: Customer Relations

Department: Call Centre, Online & Digital Channels

Location: Accra

Position: Controller, Contact Centre Performance Tracking

Level: MTN Level 2

Reports to: Manager, Call Centre, Online & Digital Channels

Job Role

• Implement Mobile Money business plans and overall business strategy.
• Analyse quality assurance feedback and lead team to organise and provide reports on Needs Analysis (NA), Mystery Shopping (MS), Knowledge Test (KT) and Customer Feedback surveys (CSF).
• Oversee training delivery and prepare and enforce training schedules, conduct training evaluations and provide monthly training and coaching reports to Managers.
• Oversee the monthly performance evaluation process and compile and publish agents and supervisor’s monthly evaluation results.
• Conduct staff surveys and lead team to design, administer and report on staff satisfaction surveys.
• Ensure consistency in internal communications (e.g. conduction of briefing sessions on Products & Services) and enforce adherence to briefing schedules.
• Participate in customer satisfaction initiative and meet deadline for actions on CS initiatives.
• Assist in the design and effective circulation of PPPs to all staff, provide compliance reports and action plans.

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Senior Manager, Brands and Communications

The Senior Manager, Brands and Communications at MTN Ghana is tesponsible for contributing to the overall MTN Brand performance through superior brand positioning, an integrated TTL brand communications, a TTL engaging digital media and event sponsorship strategies.

Division: Marketing

Department: Brands & Communications

Location: Accra

Position: Senior Manager Brands & Communications

Level: MTN Level 3H

Reports to: Chief Marketing Officer

Job Role

• Lead the execution of MTN Ghana marketing strategy which includes input into the MTN Ghana business plan and the execution of the strategies there off, including the following: ü Brand positioning (ATL, Print, OOH, digital & Customer Connection touch points)
  • Brand communication across all relevant media channels including Digital/social media
  • Media Profiling and Intelligence (Customer/Consumer & Products)
  • Alignment to Mission, Vision and Strategic themes
• Developing and Implementing a 360 Communications plan to impact Brand awareness and recognition for the Business across all its portfolios Consumer, Mobile Financial Services (MFS), Enterprise and Digital.

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Supervisory Contractor,  Mobile Money Sales

The Supervisory Contractor,  Mobile Money Sales at MTN Ghana is responsible for implementing value proposition of Mobile Money services to merchants, agents and stakeholders within a geographic territory.

Division: Mobile Financial Service

Department: Commercial

Location: Upper East

Position: Supervisory Contractor Mobile Money Sales

Level: Direct Contract

Reports to: Manager, Mobile Money Implementation

Job Role

• Work with Implementation Manager to develop and review implementation plans for assigned territory.
• Ensure sustained relationship with existing and potential merchants.
• Introduce and sell value proposition of newly launched service to merchants.
• Supervise day to day activities of field registration agents within territory.
• Execute business initiatives within assigned territory.
• Undertake, compile market intelligence/business developments.
• Responsible for service activation, availability and visibility in assigned territory.
• Execute subscriber and merchant recruitment plans, monitor performance and champion improvement plans within assigned territory.
• Report weekly sales activities to Manager

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