Junzar Customer Service Jobs in Accra
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Full Job Description - Read Carefully
We are currently seeking a Customer Service/Shop Assistant who will report to the Shop Manager as part of our team at Junzar .
YOUR OPPORTUNITY
To bring the in-store customer experience to the next level with flawless service that dazzles . You will seek out and leverage opportunities to enhance sales and increase growth .
How you will contribute
- To develop and maintain good product knowledge and provide excellent customer service
- An understanding of current products , trends and collections and ensuring that customers are informed and aware
- To replenish stock and maintain high standards of merchandise and product presentation
- Handling customer complaints, seeking assistance where necessary , ensuring issues are resolved to the satisfaction of the customer and the company
- Keep up to date with customer requirements and operating procedures
- Be aware of daily sales targets and performance against them . Use appropriate sales techniques to ensure they are met
- To ensure that all procedures and policies are understood . To carry out work according to those standards.
- Personal appearance and presentation must be strictly in line with company standards
- Adheres to Security and Health and Safety regulations
- Opening & closing the Store according the needs of the business, in line with Company security rules
- To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Shop Assistant role
Required Skills or Experience
- Previous experience in a similar role
- Experience in a customer service role with face-to-face customer contact
- Ability to adapt to frequent change and a high pressure environment
- Ability to initiate contact and communication
- Motivated by being a team player with a common goal
- Excellent communication and interpersonal skills with the ability to build and maintain relationships
- Able to work in fast paced environments
- A strong team player and considerate of colleagues
- Ability to speak fluently in English and a second LOCAL language is highly preferable / advantageous
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