Standard Chartered Bank Job Vacancy For Card Operations Analyst

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

 

Role Purpose

• Perform card printing, stock level validation, card reconciliation.
• Exceptions monitoring, maintain a strong stakeholder engagement with external parties, Business, GBS to execute day-to-day card processing in line with SLA.

 

The Role Responsibilities

• Ensure cards produced, delivered correspond with daily cards requested and any discrepancies should be investigated immediately.

• Ensure no escalation due to Card production related issue.

• Ensure timely card management and processing by GBS and all reconciliation open items are closed within agreed timelines and no over ageing items.

• Take personal responsibility for understanding the risk and compliance requirements and tabling dispensations or aligning controls.

• All incidents and complaints are closed within SLA or reasonable timelines.

• Demonstrate results of continuous improvement to the reconciliation process and tracking of issues within the unit.

• Provide at least 2 service improvement initiate to help improve the way we work by end of YoY.

 

Our Ideal Candidate

• Degree holder
• 3 years Banking experience
• Analytical and good communication skills
• Stakeholder managements.
• Knowledgeable with excel and presentation skills
• Able to adapt and accept change
• Knowledge of card operations processes.
• Knowledge in card settlement and reconciliation
• Team Player