L1 Customer Support Agent - betPawa

Our environment is fast-paced, and ever-changing, and will suit someone who has the ability to adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals collaborating to achieve the same goal. There is an entrepreneurial spirit at betPawa coupled with a modern and professional working culture.

What would you be doing daily basis:

• Represent a brand, help betPawa customers get the best experience possible while using our products
• Be available to support clients through email, chats, and calls
• Be flexible and available to work 24/7 on shifts as scheduled
• Show initiative in amplifying the voice of the customer to advance business objectives
• Grow through participation in other company-wide projects

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What do we look for in a new team member:

• Education level: 2 years of college (minimum)
• Excellent written and verbal communication skills in English and Twi
• Hausa and other local languages are a big advantage
• Ability to cope under pressure and work with minimal supervision
• Interest in helping other people
• Open to working 24/7 in shifts
• Good interpersonal skills
• Quick learner
• Interest in the sports industry
• Knowledge of football betting markets is an advantage
• Previous experience in customer support is an added advantage

What we offer

• Attractive salary
• Possibility to work remotely or in a cool office environment
• Personal and professional growth
• Team outings and company events
• Business travel opportunities