Customer Service Jobs In Accra : Help Desk Manager - Broadway Pharmaceuticals
Customer Service Jobs In Ghana 2024Jobs In Accra 2024
Read Also: 10 checks to identify fraudulent or scam job offers
Job Alerts: Click here to join us on Telegram
How do i apply for this job? Click here Hide
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Broadway Pharmaceuticals seeks to recruit a suitably qualified candidate for the position of Help Desk Manager.
Job Description
- Manage the help desk team and evaluate the performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
ADVERTISEMENT
CONTINUE READING BELOW
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
Qualification Required & Experience
- 2 years of work experience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
- HND
ADVERTISEMENT
CONTINUE READING BELOW
Location: Adenta
How To Apply
JobSearch Ghana Job Widget
Display job vacancies in Ghana on your website or blog for FREE!!