IT Business Analyst - MTN Ghana

Job Summary:

Collaborate with the business’s functional areas to analyze, develop, document, communicate business requirements, and support user testing to achieve business goals

 

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

 

Job Role

• Elicit business requirements, document, scope, present them and get them approved / signed them off.

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• Define solution or Business Requirement Document or Product roadmap
• Further requirement analysis (FRD, Requirement models and so on…)
• Identify or recommend IT team (internal or external)
• Finalize solution and its scope
• Researching possible software solutions
• Performing other tasks that may be assigned to the post, based on the job requirement.
• Supporting project teams during the analysis and planning stages of software development
• Acting as a liaison between the business and Information Technology (IT) Division
• Acquiring knowledge of products or services provided by the business

 

Education & Competencies

 

Education

• A Degree in Engineering / Computer Science.
• ITIL and other software and system certification
• COBIT5: Business Framework for the Governance and Management of Enterprise IT
• Certification in BA

Experience

• Minimum of 3 years of relevant IT experience
• Telecoms experience necessary

 

Competencies

Professional/Technical Competencies

• Good knowledge in database administration, policies and procedures
• Knowledge in programming language, software application installation and administration
• Good knowledge in the following systems: VB6/.NET, Oracle and SQL Script.
• Good knowledge in UNIX/LINUX System Administration
• Very Good Knowledge System integration & Architecture design
• Very Good knowledge of product and service life cycle
• Very Good knowledge OSS, BSS, MFS and ICT
• Very good knowledge Customer Management process and Systems
• Sound knowledge of GSM and Telecom Elements.
• Application Architecture and System Integration
• knowledge of system testing and software quality assurance best practices and methodologies
• IT Governance knowledge
• Strong Planning and project management knowledge
• Application Architecture and System Integration

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Skills/Physical competencies:

• Teamwork & Cooperation
• Customer Focus

• Taking the Initiative
•  Analytical Thinking, Problem solving and analytical abilities.
• Strong interpersonal and communications skills.
• Team building abilities
• Ability to function under pressure.
• Ability to think and articulate thoughts logically
• Ability to Multitask

 

Behavioral Competencies:

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.