Customer Supply Chain Trainee - Robert Bosch Ghana Limited

Robert Bosch Ghana Limited is a growing company of the Bosch group located in Accra, Ghana. We operate in the business divisions of  Automotive Aftermarket, Power Tools, Security Systems, Thermo Technology, Drive and Control.

Job Description

• Responsibility for front office customer service activities in cooperation with logistic, finance, purchasing and back office customer service.
• Support in process optimization (such as and not limited to back orders analysis, delivery forecast, etc.)
• Follow up with customer planned orders,
• Assist Front office customer service colleagues with the administrative tasks.
• Identify operational challenges and suggest ideas to improve the processes.
• Support the customer service colleagues to achieve defined targets.
• Manage customers and their expectations whilst applying the organization’s regulations.
• Ensure that generally accepted customer service principles are followed.
• Any additional tasks which may be assigned in your line of duty.
• Full support and assistance to internal and external stakeholders.

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Qualifications

University degree in supply chain, logistics or its equivalent.

Additional Information

• Minimum of 2 years’ experience handling administrative functions
• Communicate effectively with high attention to detail
• Highly organized and able to multitasks; proactive, “can do attitude”
• Excellent working knowledge of MS office (word, excel, PowerPoint
• Knowledge of SAP will be an advantage
• Strong analytical skills
• Language: Fluent English (speaking & writing); French and/or German is a plus.
• High efficiency on time management, ability to build sustainable relationships.