Senior Specialist, IT Fintech - MTN Ghana

Provide and execute technical recommendations for all Fintech platforms and deliver the required availability levels of all Fintech Services:

• Fintech Platform
• Open API
• Banking and Third Party Integration
• Web Services Application
• Security Services
• Fintech Strategy

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

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Job Role

• Conduct Periodic testing of Fintech Services and ensure proper functionality of the different services.
• Provide technical support to 3PPs during integrations
• Provide technical support and recommendations on Open API integrations
• Product and solution delivery as per roadmap
• Understanding of the Group/Fintech technology, business and regulatory context
• Lead in the delivery of special initiatives and projects in the Fintech space
• Constantly engage the MS team and offer technical recommendations for solutions and enhancements
• Assist with troubleshooting of issues and incidents on all Fintech platforms
• Execute specialized reports and task including interest payments
• Implement PPP with all user departments
• Escalate anomalies to Senior Manager in the form of simple reports in order to inform him of any potential unresolved problems.
• Work closely with cross functional team for the design and implementation of any new service.
• Handle & resolve Fintech complaints within the set targets.
• Ensure compliance of Fintech systems access security is compliant with the internal IT policies
• Execute the performance task to ensure availability of the Fintech systems
• Execute daily system checks and initiate actions accordingly
• Support emergency handling on the Fintech Systems.
• Supervise Managed Services activities and rollouts
• Perform IAT for new services
• Conduct pre and post tests after application of changes

Education

• Bachelor’s Degree in Computer Science or Engineering or its equivalent
• Microsoft and/or Cisco Professional Certifications.
• ITIL Practitioner Certified.
• Should have attended and attained some hours of Management and Leadership training/workshops
• COBIT5: Business Framework for the Governance and Management of Enterprise IT
• Basic Finance Knowledge

Experience

• Minimum of 5 years’ relevant experience of which 3 years’ must have been in a supervisory role.

Competencies

Knowledge

• Knowledge on competitive products and market trends
• Product knowledge and sales strategy
• Knowledge in sales and marketing
• Experience in Business Development
• Industry & market knowledge
• Product & Services knowledge
• Sales & Customer Support Process
• Sales Tracking and Reporting
• Business Intelligence & Analytics

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Skills/Physical competencies:

• Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills  –  Leadership, customer centricity, collaborative and  coaches & develops direct reports
• Personal Skills  – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills  –  Good written and verbal communication, presentation skills  commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities

Behavioral Competencies:

Must live the MTN Values of