Recovery Officer - Advans Ghana Savings & Loans

The Recovery Officer is responsible, under the supervision of the Head of Recovery (HoR) for all the activities of the Unit. He/She assists the HoR with the development of the Unit and all monies owed to Advans Ghana Savings and Loans

He/She also assists the HoR in the implementation of operational policies, procedures, and guidelines and works on the prevention, detection and correction of risks related to the above-mentioned core activities. Most importantly prevent Advans Ghana from losing more than it has invested

He/She will be in charge of a portfolio of Non-Accrual and Written Off loans and work closely with the CO to recover any amount owed to Advans. Officers will be assigned to a team.

DUTIES AND/OR PRINCIPAL RESPONSIBILITIES

• To meet agreed on performance targets and provide a quality service with a high level of Customer Care. To develop and operate effective working practices that promote the smooth running of the Unit.
• To be prepared to visit debtors to prompt payment and personally serve Demand Notices to debtors while adhering to Advans Ghana policies and procedures.

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• To develop and maintain a working knowledge of policies, procedures and guidelines and to work with them. And be able to keep abreast of changes in legislature, and national and local trends.
• Must be able to investigate and locate absconded clients and recover any amount due.
• To liaise directly with relevant external agencies, Police, Valuators, Auctioneers, and Lawyers.
• To identify risk and prevent fraudulent applications by other team members as well as clients. And must be able to give advice on major risk issues on the market for implementation.

• To ensure cash collection on payment control is administered in line with Audit requirements.
• To take part in Performance Management reviews with the team leader to ensure that individual  targets are achieved to support the aims and objectives contained in the service plan

• To promote and apply the standard and principles of Advans Ghana and manage resources ensuring that the delivery of services continues to be cost-effective.

•  To undertake other relevant duties that may be required.

Required Skills or Experience

• Minimum required education level:
• At least an HND, Bachelor’s Degree and other professional qualifications. 
• Specific training required: Credit Management
• Required experience (work field and number of years)
• A minimum of one (1) year of work experience in Banking/Micro Finance and specifically Debt Recoveries in a financial institution

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